Poornima Somanathan
Plano,Texas
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills.
Overview
2
2
years of post-secondary education
Work History
Uber Eats Driver
Uber Eats
Plano, Texas
08.2021 - Current
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Delivered goods and products to customer on time and in excellent condition.
- Reached Platinum level in just a week by delivering more than 25 customers.
Customer Service Associate
Khols
Plano, Texas
09.2018 - 12.2018
- Informed customers about special promotions and provided detailed information for various products.
- Provided information regarding charge accounts and loyalty programs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Performed cash, card and check transactions to complete customer purchases.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
BBA - Corporate Secretaryship
Bharadhidasn Govt. College For Women
India 05.1999 - 05.2001
Skills
Basic Systems operation
Stock management
Customer assistance
Stocking and replenishing
Identification checks
Money handling
Basic math skills
Cash register operation
Payment collection
Delivery confirmations
GPS navigation
Smartphone operation
Order picking and processing
Complaint resolution
Word processing
Professional and mature
Maintains confidentiality
Patient charting
Fast learner
Efficient cooking skills
Food plating and presentation
Food spoilage prevention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Uber Eats Driver
Uber Eats
08.2021 - Current
Customer Service Associate
Khols
09.2018 - 12.2018
BBA - Corporate Secretaryship
Bharadhidasn Govt. College For Women
05.1999 - 05.2001