Porcha Sherrell
20839 CR 137, Lake City,FLORIDA
Summary
Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Server
Salsa's Mexican Restaurant
01.2022 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Barista
Brooke Bass
01.2021 - 01.2023
- Managed and motivated employees to be productive and engaged in work.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Accomplished multiple tasks within established timeframes.
Bam
Bam
02.2017 - 02.2019
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Education
Branford High School
Branford, FL05-2014
Skills
Management
Strong work ethic
Hospitality service expertise
Team collaboration
Task prioritization
Sales techniques
Certification
Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Timeline
Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
01-2024
Server
Salsa's Mexican Restaurant
01.2022 - Current
Barista
Brooke Bass
01.2021 - 01.2023
Bam
Bam
02.2017 - 02.2019
Branford High School
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