Porcia Scott Youngblood
Lewisville,TX
Summary
Adaptable Claim Manager offers 12 years of experience coordinating and establishing rapport with clients and meeting organizational goals. Communicative team member with expertise in customer service and quick decision making. Committed to driving improvements through dedication and performance.
Overview
12
12
years of professional experience
Work History
Claim Manager 3
New York Life Insurance Co
Plano, TX
03.2018 - Current
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Paid all covered claims accurately.
- Analyzed contract terms and executed associated responsibilities.
- Managed new and open claims in equal proportions on a daily basis.
Claim Manager 2
New York Life Insurance Co
Plano , TX
02.2015 - 02.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Initiated new projects that resulted in increased productivity across all departments.
Claim Manager 1
New York Life Insurance Co
Plano, TX
10.2012 - 02.2015
- Conducted evaluations of claimant eligibility and devised tailored strategies to overcome disability-related challenges.
- Ensured claimant's well-being by closely monitoring their medical condition and assisting in their safe return to work
- Ensured precise assessment and processing of financial benefits for claimants.
- Responded to questions from employees and employers
- Evaluating disability incidents involved reviewing medical records and working closely with providers and the in-house medical team.
Education
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
Lafayette, LA05-2006
Skills
- Policy Implementation
- Cross-Functional Teamwork
- Complex Problem-Solving
- Time Management
- Verbal and written communication
Timeline
Claim Manager 3
New York Life Insurance Co
03.2018 - Current
Claim Manager 2
New York Life Insurance Co
02.2015 - 02.2018
Claim Manager 1
New York Life Insurance Co
10.2012 - 02.2015
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
Similar Profiles
Sheena A. SmithSheena A. Smith
Financial Services Professional at New York Life Securities/ New York Life InsuranceFinancial Services Professional at New York Life Securities/ New York Life Insurance
Rajeev SharmaRajeev Sharma
In House Lawyer and Independent Lawyer at Aviva India Ltd. Max New York Life Insurance Co. Ltd. and PNB MetLife Insurance Company Ltd.In House Lawyer and Independent Lawyer at Aviva India Ltd. Max New York Life Insurance Co. Ltd. and PNB MetLife Insurance Company Ltd.
GERRIAH PIGGEEGERRIAH PIGGEE
Absence Management Specialist at New York Life Insurance GroupAbsence Management Specialist at New York Life Insurance Group
TULSI PATELTULSI PATEL
Account Associate at New York Life Insurance CompanyAccount Associate at New York Life Insurance Company
Preston WernerPreston Werner
Franchise Owner at ESP Gym LLCFranchise Owner at ESP Gym LLC