Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Porfiria Huitron Garza

Houston,TX

Summary

Dynamic manager with a proven track record at Tacos A Go-Go, excelling in team leadership and customer service. Enhanced customer satisfaction through effective dispute resolution and improved marketing strategies. Skilled in time management and decision-making, successfully recruiting and mentoring staff to drive engagement and achieve sales targets.

Overview

12
12
years of professional experience
1
1
Certification
1
1

Life coach

Work History

Manager

Tacos A Go-Go
05.2020 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Improved marketing to attract new customers and promote business.

Teacher

Alief ISD
01.2014 - 05.2025
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Server

Escalantes Mexican Grill
05.2019 - 05.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Bartender

Molinas Mexican Cafe & Cantina
03.2017 - 05.2019
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Education

BBA - Business

Universidad Regiomontana
Monterrey NL Mexico
05-2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Accomplishments

  • Achieved [Result] through effectively helping with [Task].
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • CM - Certified Manager Certification

Languages

English
Full Professional

Timeline

Manager

Tacos A Go-Go
05.2020 - 07.2025

Server

Escalantes Mexican Grill
05.2019 - 05.2020

Bartender

Molinas Mexican Cafe & Cantina
03.2017 - 05.2019

Teacher

Alief ISD
01.2014 - 05.2025

BBA - Business

Universidad Regiomontana

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