POR HMONG KONG
GREEN BAY,WI
Summary
Detail-oriented professional with extensive experience in customer service and client relationship management. Proven ability to manage multiple tasks efficiently while maintaining high service standards. Skilled in conflict resolution for both employees and customers, ensuring positive outcomes and satisfaction.
Overview
12
12
years of professional experience
Work History
OWNER
HOUSE DOCTORS HV LLC
GREEN BAY, WI
01.2022 - Current
- Coordinated client appointments and service schedules effectively.
- Handled customer inquiries and resolved service-related issues promptly.
- Maintained inventory of tools, materials, and equipment for repairs.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Reviewed legal documents related to business operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Identified new opportunities for growth, expansion, and diversification.
Medical Records Specialist
Aurora Medical Center
Green Bay, Wisconsin
11.2022 - 06.2024
- Processed incoming medical documentation for efficient data entry and retrieval.
- Maintained patient confidentiality while organizing medical records accurately.
- Collaborated with healthcare professionals to ensure proper record management.
- Assisted in training new staff on medical records procedures and systems.
- Responded to patient requests for health information and record access.
- Collected, filed, scanned, and retrieved confidential patient information.
- Answered inquiries regarding the status of patient records or their availability.
- Performed data entry into electronic health record systems.
- Reviewed medical records to ensure accuracy and completeness.
- Pulled patient records and transferred information to appropriate parties.
- Collaborated with multiple departments to coordinate release of information requests from patients, legal representatives, insurance companies.
- Maintained electronic medical records for all clients
- Processed requests for copies of patient medical files within designated timeframes.
- Contact doctors and Physician for patient proper records.
Bilingual Clerk Typist
Child Support Agency
Green Bay, WI
10.2014 - 12.2019
- Processed child support documents and maintained accurate records.
- Communicated effectively with clients in both english and Hmong.
- Assisted staff with administrative tasks and office organization.
- Managed incoming correspondence and directed inquiries appropriately.
- Utilized software systems for data entry and document management.
- Maintained confidentiality of sensitive information in all interactions.
- Provided translation services during meetings between English-speaking staff and Hmong-speaking clients.
- Performed basic clerical duties such as filing, faxing, photocopying.
- Responded promptly to emails received in either language.
- Answered incoming calls in both languages, responding to inquiries or transferring them to the appropriate personnel.
- Entered data into a computer system accurately and efficiently.
- Proofread translated documents for accuracy before sending out to recipients.
- Grab court cases files for casework from courthouse.
- Proofread documents and corrected errors in grammar, spelling and punctuation.
- Utilized fax machines, copiers and scanners to upload and send documents.
- Prepared and sent reports and correspondence for appropriate clients and parties.
- Sends out DNA results.
Education
Paralegal Studies
NWTC
GREEN BAY 12-2014
Skills
- Customer service delivery
- Work coordination and scheduling
- Record keeping
- Data entry accuracy
- Client relationship management
- Employee supervision
- Attention to detail
- Team building
Timeline
Medical Records Specialist
Aurora Medical Center
11.2022 - 06.2024
OWNER
HOUSE DOCTORS HV LLC
01.2022 - Current
Bilingual Clerk Typist
Child Support Agency
10.2014 - 12.2019
Paralegal Studies
NWTC