Porscha Burleigh

• Specialized in operating the EHS system ensuring security and confidentiality of patient files
• Efficiently handled high volume of incoming customer inquiries via phone, email, and fax.
• Used UHS health information systems to implement affordable care for in clinic/ outpatient care and price estimates
• Navigated EPIC Systems to provide patient's medical information, Encounter, schedule and request labs and referrals
• Collaborated with management and team to ensure quality care for outpatient care and telemedicine
• Scheduled procedures, surgeries, and doctor appointments for patients
• Performed insurance verification using Z keep and THMP
• Proficient in Cisco VPN, Jabber, Agenta, and Microsoft office
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.

• A deep understanding of the specific items recovered, including their history, value, and rarity
• The ability to negotiate effectively when buying or selling items related to their collection
• The ability to manage and resolve conflicts within the team in a constructive manner
• The ability to develop an unobstructed vision for the team and create effective strategies to achieve goals
• The skill of managing their collection-related finances, including budgeting and investment
• Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%'

Enhanced customer satisfaction by providing timely and accurate information on products and services.

• Maintained an organized workspace, contributing positivity to the work environment for all staff members.
• Assisted in training new employees, ensuring a seamless integration into the team.
• Developed strong relationships with vendors, leading to better pricing options on supplies needed for daily operations.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Set up classroom equipment and organized activities.
• Assist in planning and executing campus events and activities
• Handled cash transactions accurately, maintaining proper accounting records for the center.
• Managed inventory levels effectively, reducing waste and optimizing stock availability.
• Completed daily logs for management review.
• Increased customer service success rates by quickly resolving issues.
• Volunteered to help with special projects of varying degrees of complexity.

• Assistance with bathing, dressing, grooming, and toileting
• Assisting with meal preparation, serving, and feeding
• Helping with tasks like cleaning, laundry, and making beds
• Facilitated smooth transitions between shifts by providing thorough handoff reports, ensuring continuity of care for monitored patients.
• Participated in quality improvement initiatives aimed at enhancing patient safety and satisfaction within the facility.
• Conducted routine inspections of monitoring equipment to ensure optimal functionality, proactively addressing any issues identified.
• Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.
• Monitored government regulations and standards to provide alignment with company policies and procedures.
• Provided mental, emotional and physical support to adults with special needs using positive reinforcement.
• Logged information regarding naps, feedings, and any medications administered.

• Assistance with organizing and storing medications, ensuring proper dosage and administration
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Maintained clean, safe, and well-organized patient environment.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
• Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
• Assisted clients with daily living activities for increased comfort and quality of life.
• Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
• Improved client satisfaction by providing personalized care and attention to their specific needs.
• Developed strong relationships with clients and families, resulting in trust and effective communication.
• Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to instructions.
• Expertly managed emergency situations that arose during care provision, remaining calm under pressure while executing necessary protocols.
• Built strong relationships with clients to deliver emotional support and companionship.
• Completed regular check-ins and progress report for each client.
• Recorded status and duties completed in logbooks for management.