Porscha Hollingsworth

• Conducted detailed investigations and used skip tracing to locate missing borrowers, achieving a 30% increase in successful contact rates.
• Analyzed borrower data to diagnose complex account issues and recommended resolution paths, resulting in 20% faster issue resolution.
• Resolved borrower financial issues promptly, increasing customer satisfaction and reducing repeat delinquencies.
• Escalated high-risk accounts for foreclosure or repossession actions, effectively mitigating potential loss exposure.
• Ensured compliance with department and bank policies by conducting regular audits and updating case documentation.

• Safely operate a box truck along designated routes.
• Schedule and coordinate donation pickups and deliveries.
• Load and unload the vehicle with care and efficiency.
• Complete distribution paperwork accurately.
• Engage with donors professionally, representing our mission with excellent customer service.
• Operated warehouse management systems to track inventory levels and optimize logistics processes.
• Oversaw loading and unloading operations, ensuring proper handling of materials and adherence to safety protocols.
• Conducted regular audits of warehouse procedures to identify areas for improvement and implement necessary changes promptly.

• Resolved guest complaints and discrepancies promptly and courteously to enhance overall guest experience.
• Welcomed guests on arrival, displaying professional and a friendly approach.
• Responded to guest inquiries, complaints, and special requests to elevate customer satisfaction levels.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Maintained comprehensive knowledge of hotel services to effectively address guest questions.
• Streamlined check-in and check-out processes for increased efficiency and guest convenience.
• Oversaw fast-paced front desk operations and guests' needs at a busy facility.

Primary Studies.