Stephanie Martin
Grand Rapids
Summary
Dynamic Collection Specialist with a proven track record at Varnum Law, enhancing customer satisfaction through expert dispute resolution and effective communication. Skilled in debt recovery and relationship building, demonstrated ability to manage high-volume calls and negotiate payment plans. Excelled in maintaining professionalism and attention to detail, fostering client trust and timely payments.
Overview
6
6
years of professional experience
Work History
Collection Specialist
Varnum Law
10.2022 - 01.2025
- Provided exceptional customer service while resolving disputes and answering questions from clients and working directly with attorneys resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated and monitored payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls, collected on current and past due accounts, send statements, help with accounts receivable as needed, and work directly with attorneys on AR.
Collection Specialist
Cancer and Hematology Centers of Western Michigan
09.2018 - 05.2019
- Resolved client disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with clients to foster timely payments and account resolution.
- Identified and contacted clients with overdue accounts to address payment status and set up and monitor payment plans.
- Met with clients to go over care plans, costs, answered questions, and collected payment
Skills
- Data entry proficiency
- Debt recovery expertise
- Strong negotiation skills
- Assertiveness
- Relationship building
- Attention to detail
- Pleasant telephone demeanor
- Payment processing
- Customer service
- Organization skills
- Multitasking Abilities
- Debt recovery
Timeline
Collection Specialist
Varnum Law
10.2022 - 01.2025
Collection Specialist
Cancer and Hematology Centers of Western Michigan
09.2018 - 05.2019
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