Melody Prayer
Greenville,NC
Summary
Dynamic professional with a proven track record in debt recovery and customer service excellence, notably at Regional Acceptance. Skilled in negotiation and maintaining high-quality standards across various roles, from Collection Specialist to Grill Cook. Enhanced client satisfaction and team performance. Achieved significant improvements in customer satisfaction ratings through effective communication and problem-solving.
Overview
20
20
years of professional experience
Work History
Collection Specialist
Regional Acceptance
03.2021 - 01.2025
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
- Used skip tracing and other techniques to locate debtors.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Worked with customer to create debt repayment plan based on current financial condition.
Grill Cook
Cheddars
10.2020 - 03.2021
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
Kitchen Trainer
Cookout
02.2010 - 10.2020
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Sales Representative
Focus
02.2018 - 06.2019
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Exceeded sales targets through effective planning and goal setting.
Assembler
Asmo
03.2013 - 11.2016
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Performed visual and functional inspection of components to determine quality and identify defects.
Produce Associate
Foodlion
04.2009 - 03.2013
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
Grill Operator
Checkers
01.2005 - 02.2009
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Education
North Pitt High School
Bethel, NC08.2003
Skills
- Data entry proficiency
- Debt recovery expertise
- Strong negotiation skills
- Assertiveness
- Goal oriented
- Empathy and tactfulness
- Patience and persistence
- Call center experience
- Negotiation
- Attention to detail
- Training and teaching
- Payment processing
- Negotiation and resolution
- Teamwork
- Multitasking
- Reliability
- Debt recovery
Timeline
Collection Specialist
Regional Acceptance
03.2021 - 01.2025
Grill Cook
Cheddars
10.2020 - 03.2021
Sales Representative
Focus
02.2018 - 06.2019
Assembler
Asmo
03.2013 - 11.2016
Kitchen Trainer
Cookout
02.2010 - 10.2020
Produce Associate
Foodlion
04.2009 - 03.2013
Grill Operator
Checkers
01.2005 - 02.2009
North Pitt High School
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