PORSCHA MARZETTI
San Francisco,CA
Summary
Dynamic professional with a proven track record at TENDERLOIN HOUSING CLINIC, excelling in customer se
rvice and word processing. Expert in enhancing communication, ensuring operational efficiency, and driving issue resolution. Demonstrated ability to improve system reliability and manage financial documents, showcasing exceptional problem-solving skills and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Front Desk Clerk
TENDERLOIN HOUSING CLINIC
San Francisco, CA
10.2022 - 11.2024
- Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Conducted daily shift reports to review occupancy levels and revenue figures.
Accounts Receivable Clerk
Weyerhauser
HAYWARD, CA
06.2019 - 09.2022
- Entered, posted and scanned accounts receivable documents into accounting software.
- Managed timely invoicing of clients and ensured accurate billing details.
- Provided detailed reports and analyses to management regarding receivables status.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
Dispatcher Office Assistant
Penske
Union City, CA
02.2012 - 12.2018
- Developed strategies for improving communication among drivers, customers and dispatchers.
- Processed invoices for payment from vendors supplying goods or services to the dispatch office.
- Organized and maintained filing systems for documents related to the dispatch office.
- Conducted testing of software and systems to ensure quality and reliability.
Education
Associate of Arts - COMMUNITY SOCIAL SERVICES
Merritt College
Oakland, CA05-2002
Skills
- Customer service
- Word processing
- Listening skills
- Problem-solving skills
Timeline
Front Desk Clerk
TENDERLOIN HOUSING CLINIC
10.2022 - 11.2024
Accounts Receivable Clerk
Weyerhauser
06.2019 - 09.2022
Dispatcher Office Assistant
Penske
02.2012 - 12.2018
Associate of Arts - COMMUNITY SOCIAL SERVICES
Merritt College
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