Porscha Smith
Lexington,KY
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
7
7
years of professional experience
Work History
Intake Specialist (contract)
Goodwill
01.2025 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
Executive Administrative Assistant (contract)
Goodwill
10.2024 - 01.2025
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Ensured timely completion of projects by monitoring progress against deadlines, providing updates to executives as needed.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
Administrative Assistant/Verbatim Hearing Recorder (VHR)
Stratcomm Inc.
11.2023 - 10.2024
- Organize Itinerary and claimant worksheets
- Dictation transcription
- Streamlined workflow processes by working collaboratively with colleagues, resulting in increased efficiency and productivity.
- Managed confidential information with utmost discretion, ensuring privacy and maintaining trust between stakeholders involved in sensitive matters.
- Performed routine data entry or document management.
Escrow Administrative Assistant (Contract)
Express Employment Professionals
07.2023 - 10.2023
- Performing legal research and updating client files
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Assisted clients in home staging and overall preparation for real estate sales process
- Assisted in closing transactions smoothly by preparing necessary documentation and coordinating with title companies, lenders, and inspectors.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
HR Assistant (Contract)
Express Employment Professionals
04.2023 - 07.2023
- Maintain company protocols, OSHA safety records, and federal and/or state legislation
- Report to HR supervisor regarding internal affairs
- Proper disposal of confidential information
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Transporter
DoorDash
09.2017 - 12.2022
- Transport, unload, and deliver items in safe and secure manner to prevent damage, spoilage, or loss
- Follow customer specifications regarding delivery
- Adhere to time and route schedules
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
- Improved fuel efficiency through careful route planning and driving techniques, reducing overall operating costs.
Education
Bachelor of Science - Paralegal Studies
Eastern Kentucky University
Richmond, KY12.2023
Associate of Applied Science - criminal justice studies
Bluegrass Technical And Community College
Lexington KY05.2015
Certificate of Paralegal Studies - Criminal Justice
Bluegrass Technical And Community College
Lexington, KY05-2015
Skills
- Confidentiality
- Microsoft Office (Windows, Excel, PowerPoint, etc)
- Legal document drafting/editing
- Scheduling
- Data entry
- High level of client interpersonal communication skills
- Progress reporting
- Administrative skills
- Microsoft outlook
- Meeting planning
- Customer and client relations
Coursework
- Legal Research and Writing (I/II)
- Litigation: Evidence and Discovery
- Litigation: Pre-Trial to Appeal
- Administrative Agency Practice
- Written Communications
- Legal Administration/Computer Application
- Paralegal Honors Seminar
- Mock Trial Participant
Timeline
Intake Specialist (contract)
Goodwill
01.2025 - Current
Executive Administrative Assistant (contract)
Goodwill
10.2024 - 01.2025
Administrative Assistant/Verbatim Hearing Recorder (VHR)
Stratcomm Inc.
11.2023 - 10.2024
Escrow Administrative Assistant (Contract)
Express Employment Professionals
07.2023 - 10.2023
HR Assistant (Contract)
Express Employment Professionals
04.2023 - 07.2023
Transporter
DoorDash
09.2017 - 12.2022
Bachelor of Science - Paralegal Studies
Eastern Kentucky University
Associate of Applied Science - criminal justice studies
Bluegrass Technical And Community College
Certificate of Paralegal Studies - Criminal Justice
Bluegrass Technical And Community College
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