Porscha Williams
Jacksonville,FL
Summary
Results-driven Customer Care Representative with a proven track record in boosting sales. Skilled in lead generation and customer resolution, with a strong background in marketing. Achieved impressive results through impeccable issue resolution skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Account Executive
SOFI TECHNOLOGIES
07.2021 - 04.2022
- Performed market research on competitors' product rates.
- Nurtured customer relationships to ensure customers are content with services provided.
- Resolved customer issues and complaints in a timely manner.
ACCOUNT EXECUTIVE
US ASSURE
12.2017 - 06.2021
- Manage a sales portfolio of over 300 clients. As a result, increased revenue by $18,000 in quarter three.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Created HTML email ads, including digital brochures, to showcase products and services.
DIGITAL CONSULTANT
FIVERR FREELANCER
07.2023
- Creates landing pages, HTML email development, and email marketing.
- Developed and executed digital marketing campaigns to drive website traffic and increase brand awareness.
- Create content for websites, blogs and email newsletters to engage customers with the brand.
- Design landing pages that convert visitors into leads.
Education
Generation Coding Bootcamp - Web Development
ChooseU Generation
07.2023
Bachelor of Applied Science - Business
University of Phoenix
05.2020
Skills
- Empathy
- Attention to Detail
- Communication
- Customer Relationship Management
- Problem-solving
- Multitasking
- Adaptability
- Technical Proficiency
Certification
- Meta Social Media Marketing
- Google Digital Marketing
Timeline
DIGITAL CONSULTANT
FIVERR FREELANCER
07.2023
Customer Account Executive
SOFI TECHNOLOGIES
07.2021 - 04.2022
ACCOUNT EXECUTIVE
US ASSURE
12.2017 - 06.2021
Generation Coding Bootcamp - Web Development
ChooseU Generation
Bachelor of Applied Science - Business
University of Phoenix
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