Porsche Brown
Charlotte,NC
Summary
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in problem solving and communication. Consistently acknowledged for analyzing skills and intelligence especially from superiors. Providing vivacious and impacting communication to my team.
Overview
3
3
years of professional experience
Work History
Pharmacy Cashier/Shipper
Lakeside Pharmacy
05.2023 - Current
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card and check transactions to complete customer purchases.
- Identified and resolved discrepancies and errors in customer accounts.
- Picked orders, scanned products and packed boxes.
Member Services Agent
Alorica
10.2022 - 02.2023
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Recall Coordinator
Charlotte Gastroenterology and Hepatology
07.2022 - 08.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Data Entry Analyst
Luxury Mortgage Corporation
04.2022 - 06.2022
- Completed large-scale data entry projects in a timely manner.
- Delivered consistent quality results under tight deadlines, ensuring timely completion of essential tasks and assignments.
- Supported company growth by diligently maintaining up-to-date database systems as required by various departments.
- Developed customized spreadsheets for efficient tracking and organization of critical business data.
Accounting/Administrative Assistant
Proctor & Associates
01.2022 - 04.2022
- Used accounting software to prepare weekly and monthly financial reports.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
- Provided excellent customer service when liaising with vendors or clients regarding billing inquiries or account discrepancies resolution efforts efficiently.
Front Office Receptionist
Saint Michael Professionals
06.2021 - 01.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Education
BBA - Entrepreneurship
Strayer University
Charlotte, NC04.2026
Skills
- Conflict Resolution
- Microsoft Excel
- Documentation
- Customer Relationship Management
- De-Escalation Techniques
- Building rapport
- Multi-line phone talent
- Data Entry
- Meticulous attention to detail
References
Ava Walker
Senior Accountant; Driven Brands
ava.walker@drivenbrands.com
980-677-6067
Mentor
Pamela Jones
Implentation Specialist; Paychex
trey8599@yahoo,com
313-595-4492
Former Coworker
Khalaya Martin
Reinvention Specialist; Spectrum
khalayamm@gmail.com
980-257-0877
Former Coworker
Timeline
Pharmacy Cashier/Shipper
Lakeside Pharmacy
05.2023 - Current
Member Services Agent
Alorica
10.2022 - 02.2023
Recall Coordinator
Charlotte Gastroenterology and Hepatology
07.2022 - 08.2022
Data Entry Analyst
Luxury Mortgage Corporation
04.2022 - 06.2022
Accounting/Administrative Assistant
Proctor & Associates
01.2022 - 04.2022
Front Office Receptionist
Saint Michael Professionals
06.2021 - 01.2022
BBA - Entrepreneurship
Strayer University
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