Porsche Duffie
Atlanta,GA
Summary
Accomplished bail bond agent skilled in client relationship management and legal compliance. Strong ability to assess risks and resolve conflicts, effectively communicating with clients and local law enforcement. Organized and motivated, ready to contribute to company growth while enhancing professional skills.
Overview
9
9
years of professional experience
Work History
Bail Bond Agent
1st After hours
Atlanta, Georgia
04.2021 - 01.2026
- Facilitated families in navigating legal processes to secure a defendant's timely release from custody.
- Educated clients on legal rights concerning bail bonds and related matters to empower informed decisions.
- Delivered prompt responses to client requests and inquiries, ensuring efficient service and support.
- Established positive relationships with local law enforcement personnel through professional communication.
Customer Service Dispatcher
Instacart Corp
Atlanta, Georgia
01.2017 - 04.2021
- Processed customer inquiries and resolved issues, enhancing customer satisfaction and loyalty.
- Managed communication between drivers and customer service teams.
- Coordinated delivery schedules for multiple customers, ensuring timely and accurate service.
- Utilized dispatch software to optimize route planning.
- Maintained detailed records of customer interactions and dispatch activities to support operational efficiency.
- Monitored customer accounts to ensure timely payments were received.
Warehouse Lead
FedEx
Atlanta, Georgia
08.2016 - 10.2020
- Oversaw daily warehouse operations and ensured adherence to safety protocols.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Coordinated team schedules and managed workflow, enhancing operational efficiency.
- Monitored inventory levels and organized stock to ensure timely distribution.
Education
Associate in Arts (A.A.) - Business
Gordon State College
Barnesville, Ga05-2009
High School Diploma -
Booker T. Washington High School
Atlanta, Ga05-2006
Skills
- Team leadership
- Warehouse operations
- Inventory management
- Dispatch coordination
- Communication skills
- Customer service
- Legal compliance
- Warehouse safety
- Order picking and processing
- Bail negotiation
Timeline
Bail Bond Agent
1st After hours
04.2021 - 01.2026
Customer Service Dispatcher
Instacart Corp
01.2017 - 04.2021
Warehouse Lead
FedEx
08.2016 - 10.2020
Associate in Arts (A.A.) - Business
Gordon State College
High School Diploma -
Booker T. Washington High School