Summary
Overview
Work History
Skills
Timeline
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Genell Cockrell

122 Bussy Rd. Hallsboro,NC

Summary

Dynamic professional with extensive experience in management. Excelling in client relationship building and strong negotiation skills. Proven track record in managing complex cases and ensuring compliance with legal standards, while maintaining meticulous records and delivering exceptional customer service. Proficient in ICD-9 coding and medical billing.

Overview

41
41
years of professional experience

Work History

Bail Bond Agent

Cape Fear Bail Bonds
05.2008 - 08.2024
  • Evaluated client applications for bail eligibility.
  • Facilitated communication between clients and legal representatives.
  • Managed bond processing and documentation to ensure compliance with legal standards and regulations.
  • Assisted in the recovery of collateral by coordinating with clients and law enforcement agencies.
  • Developed and maintained spreadsheets to track active bonds and client payments efficiently.
  • Provided guidance to clients regarding bail procedures.
  • Conducted follow-up inquiries on outstanding bonds, ensuring accurate records and resolutions.
  • Filed paperwork and paid bonds to court, providing prompt jail release for defendants.
  • Conducted thorough background checks to accurately assess risk factors.
  • Collaborated with law enforcement agencies to ensure prompt release of clients from custody.
  • Processed payments from defendants to secure bonds.
  • Located, apprehended and returned suspects to court or jail after missed court appearances.
  • Maintained a high success rate in securing bonds for clients with diverse backgrounds and needs.
  • Attended court to confirm attendance of each defendant at scheduled times.
  • Developed personalized payment plans for clients based on their financial capabilities.
  • Maintained detailed records of all transactions.
  • Utilized advanced skip tracing techniques to locate individuals who failed to meet their obligations under the terms of their bonds.
  • Leveraged strong negotiation skills to secure favorable settlements on forfeited bonds, minimizing financial impact to agency.
  • Provided exceptional customer service to both new and returning clients, fostering long-term relationships within the community.
  • Ensured compliance with all state regulations and licensing requirements for bail bond agents.
  • Managed a diverse caseload while consistently meeting with clients.
  • Answered all customer inquiries.
  • Updated database and kept accurate records.
  • Located people failing to appear in court.
  • Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
  • Reviewed Number accounts per day that were behind on payment to decide appropriate action.

Director / Owner / Billing and Coding

Helping Hand Home Cares Nursing Solutions
11.1992 - 09.2007
  • Developed operational protocols to enhance patient care and service delivery efficiency.
  • Managed staffing schedules, ensuring optimal coverage for client needs.
  • Implemented training programs for new hires and continuing education for employees.
  • medical billing and coding responsible for accurately translating medical diagnosis procedures and treatments into standardized coating for billing and insurance purposes. Used ICD-9- Billed to Medicaid and private insurance companies.
  • Oversaw compliance with state regulations, ensuring quality standards in home care services were met consistently.
  • Evaluated performance metrics to identify areas for improvement in service delivery and client satisfaction.
  • Oversaw daily operations, ensuring smooth functioning of the business while maintaining a high level of productivity.
  • Managed financials, budgeting, and forecasting to ensure profitability and maintain fiscal responsibility.

Surgical Technologist

New Hanover County Hospital
06.1987 - 04.1992
  • Prepared and maintained surgical instruments for various procedures, ensuring optimal functionality and sterility.
  • Assisted in the setup of operating rooms, coordinating with surgical teams to facilitate efficient workflows.
  • Monitored patient vitals during procedures, promptly reporting any changes to surgical staff for immediate action.
  • Collaborated with healthcare professionals to implement best practices in infection control and safety protocols.
  • Sterilized equipment using autoclaves and chemical solutions, adhering to hospital standards for cleanliness and safety.
  • Documented surgical counts of instruments and sponges accurately, enhancing accountability within the surgical team.
  • Provided support in patient positioning and draping techniques, contributing to overall procedural efficiency and safety.

Certified Nursing Assistant

Premier Assisted Living
03.1983 - 10.1985
  • Assisted residents with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs, documenting changes and reporting to nursing staff promptly.
  • Collaborated with healthcare team to create personalized care plans for residents.
  • Maintained cleanliness and safety of resident areas, adhering to infection control protocols.
  • Utilized electronic health record systems for accurate documentation of patient information.

Skills

  • ICD-9 coding
  • Medicaid and private insurance billing
  • Searching records
  • Quick decision making
  • Strong negotiation skills
  • Background checks
  • Managing cash
  • Processing credit card payments
  • Database maintenance
  • Documentation proficiency
  • Creating reports
  • Professional telephone etiquette
  • Skip tracing
  • Proficiency in coding and medical billing
  • Call center operations experience
  • Willingness to learn
  • Strong work ethic
  • Customer service
  • Problem-solving
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Punctual and dependable
  • Client relationship building
  • Flexible schedule
  • Professionalism
  • Administrative support
  • Accounts payable and receivable
  • Records management

Timeline

Bail Bond Agent

Cape Fear Bail Bonds
05.2008 - 08.2024

Director / Owner / Billing and Coding

Helping Hand Home Cares Nursing Solutions
11.1992 - 09.2007

Surgical Technologist

New Hanover County Hospital
06.1987 - 04.1992

Certified Nursing Assistant

Premier Assisted Living
03.1983 - 10.1985

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Genell Cockrell