Porsha Ellis
Grand Rapids ,MI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Cosmetologist
Curly Customs Salon
01.2017 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Developed new techniques to improve appearance of customer and provide different looks.
- Maintained client treatment records and designed long-term care programs for return customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated thorough knowledge of all salon products and services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Increased revenue through effective customer service and inventory management.
- Styled hair, makeup and nails for customers for special events and occasions.
Foreman
Heartside Foods H2
01.2011 - 02.2016
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Inspected completed work to verify quality standards and compliance with criteria.
- Verified completed projects met approved time, quality, and cost estimates.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
- Reworked positions and workflow based on individual abilities and production targets.
- Developed and implemented new procedures to increase productivity and constructiveness.
- Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.
- Directed projects according to schedule and quality demands.
- Prepared and submitted reports on job progress and safety conditions to upper management.
- Provided feedback to workers on job performance and safety procedures.
- Established and enforced safety regulations, procedures and standards for construction and extraction workers.
- Developed and maintained positive relationships with clients and other stakeholders.
- Completed final walkthroughs at job sites to close out projects.
- Checked safety credentials and licenses for electrical crew members to comply with corporate rules.
- Checked equipment to determine if maintenance was required.
- Trained workers in proper methods, equipment operation and safety procedures.
- Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
- Ordered necessary supplies and materials required for installation of new work and remodeling of existing systems.
- Supervised layout, assembly and installation of various sizes and types of drainage pipes.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Investigated and reported on accidents, injuries and near-miss incidents.
Pharmacy Technician
Walmart
12.2006 - 12.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Education
Licensed Cosmetologist - Cosmetology
Empire Beauty School - Grand Rapids
Grand Rapids, MI05.2018
High School Diploma -
Benton Harbor High School
Benton Harbor, MI06.2003
Skills
- Hair Styling
- Relationship Building
- Prescription Filling
- Insurance Verification
- Workflow Optimization
- Regulatory Compliance
- Drug Inventory Control
- Drug Safety
- Problem-Solving Skills
- Verifying Orders
- Secure Storage of Medications
- Answering Customer Questions
- Medicare and Medicaid Process
- Processing Payments
- HIPAA
- Problem Solving
- Patient Education
- Pharmacy Ethics
Timeline
Cosmetologist
Curly Customs Salon
01.2017 - Current
Foreman
Heartside Foods H2
01.2011 - 02.2016
Pharmacy Technician
Walmart
12.2006 - 12.2011
Licensed Cosmetologist - Cosmetology
Empire Beauty School - Grand Rapids
High School Diploma -
Benton Harbor High School
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