Porsha Gallant
Rochester
Summary
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations—track record of effective communication and problem-solving in dynamic environments.
Professional Secretary with over Number years of experience managing daily administrative support tasks and operations in the Type industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Peer Support Specialist 2 / Case Management
Catholic Charities
Rochester, NY
02.2021 - 11.2021
- Facilitated peer support groups, promoting shared experiences and emotional resilience among participants.
- Assisted individuals in navigating community resources to enhance overall well-being and access services.
- Developed individualized action plans, addressing specific needs and goals of clients for effective support.
- Collaborated with multidisciplinary teams to ensure comprehensive care and holistic support strategies.
Certified Peer Support Specialist
Venture Forthe
Rochester, NY
09.2020 - 02.2021
- Facilitated peer support sessions, fostering community connection and personal growth.
- Developed individualized recovery plans, aligning goals with client needs and aspirations.
- Assisted clients in navigating healthcare systems, enhancing access to essential services.
- Provided crisis intervention strategies, promoting emotional well-being and resilience.
- Collaborated with multidisciplinary teams to ensure holistic care for clients.
Bank Teller
Canandaigua National Bank & Trust
Canandaigua, NY
03.2015 - 01.2018
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers with account inquiries, providing timely and effective solutions to enhance satisfaction.
- Balanced cash drawer daily, maintaining accuracy and accountability in financial operations.
- Trained new tellers on operational procedures and customer service standards to improve team performance.
- Identified opportunities for process improvements, streamlining workflows to reduce wait times for customers.
- Collaborated with management to implement updated banking technologies, enhancing transaction efficiency and security.
- Resolved discrepancies in account balances by conducting thorough investigations and reconciliations.
- Monitored compliance with regulatory requirements during transactions to mitigate risks for the bank.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Secretary
University Of Buffalo
Amherst, NY
09.2010 - 05.2011
- Managed scheduling and coordination of departmental meetings and events.
- Assisted faculty and students with inquiries, providing timely information and support.
- Maintained accurate records and files for efficient document retrieval.
- Processed correspondence, ensuring clarity and adherence to university standards.
- Coordinated travel arrangements for faculty, optimizing itineraries and logistics.
- Supported the development of departmental communications, enhancing outreach efforts.
- Collaborated with staff to streamline administrative processes, improving efficiency.
- Developed training materials for new hires, fostering a collaborative work environment.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Associate of Science - Social Sciences
Finger Lakes Community College
Canandaigua, NY05.2010
Skills
- Peer support ethics
- Recovery guidance
- Boundary setting
- Substance abuse awareness
- Rapport building
- Self-care management
- Problem-solving skills
- Relationship building skills
- Mental health advocacy
- Motivational interviewing
- Arranging transportation
- Leadership skills
- Empathy development
- Relapse prevention
- Issue resolution
- Family assistance
- Exemplary communication
- Emotional support
- Conflict resolution
- Crisis management
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Schedule management
- Sales support
- Complex Problem-solving
- Multi-line phone systems
- Report writing
- Digital file management
- HIPAA guideline compliance
- Proofreading expertise
- Cross-functional communication
Timeline
Peer Support Specialist 2 / Case Management
Catholic Charities
02.2021 - 11.2021
Certified Peer Support Specialist
Venture Forthe
09.2020 - 02.2021
Bank Teller
Canandaigua National Bank & Trust
03.2015 - 01.2018
Secretary
University Of Buffalo
09.2010 - 05.2011
Associate of Science - Social Sciences
Finger Lakes Community College