Porsha Harris
Bedford
Summary
Driven and customer-focused professional with a proven track record of providing exceptional service and support across diverse environments. Adept at quickly assessing customer needs, solving problems efficiently, and ensuring a positive experience. Possesses strong communication and interpersonal skills, with a keen attention to detail and a commitment to continuous learning and improvement.
Overview
19
19
years of professional experience
Work History
Cashier Assistant
Camille La Vie
2023.01 - Current
- Provided support at the cashier station, ensuring efficient and accurate transactions
- Assisted customers in the fitting rooms, creating a pleasant and helpful shopping experience
- Maintained the presentation of merchandise by preparing dresses for display and restocking inventory
- Greeted customers, answered inquiries, and provided information about products and services
- Managed incoming phone calls, addressing customer needs and directing calls appropriately
Fashion Stylist
Target
2023.01 - 2024.01
- Assisted customers with merchandise selection, offering styling advice and product recommendations
- Managed the fitting room area, ensuring cleanliness, organization, and a positive customer experience
- Greeted guests and answered questions, providing excellent customer service
- Processed returns, restocked unpurchased items, and maintained a clean and organized fitting room area
Customer Service Representative
Nova 1
2013.01 - 2015.01
- Answered inbound calls from customers requesting roadside assistance, including tire changes, towing, gas, and air
- Quickly pinpointed customer locations using Google Maps, ensuring accurate and timely dispatch of services
- Made outbound calls to locate the closest and fastest-responding service providers
- Provided fast, accurate, and effective customer service, resolving issues and exceeding customer expectations
Passenger Service Assistant
Passenger Service Assistant (DFW Airport)
2006.01 - 2009.01
- Assisted wheelchair passengers on and off airplanes, ensuring their safety and comfort
- Escorted passengers to connecting terminals, baggage claim, and ride-sharing areas
- Accompanied passengers to obtain food, use restroom facilities, and fulfill other needs
- Assisted unaccompanied minors, providing care and guidance throughout their travel experience
Education
Family Studies
Texas Woman's University
01.2012
Skills
- Customer Service Expertise
- Communication Proficiency
- Problem-Solving Acumen
- Call Center Operations
- Attention to Detail
- Adaptability and Learning Agility
- Fast-Paced Environment Expertise
- Upselling
- Customer service
Timeline
Cashier Assistant
Camille La Vie
2023.01 - Current
Fashion Stylist
Target
2023.01 - 2024.01
Customer Service Representative
Nova 1
2013.01 - 2015.01
Passenger Service Assistant
Passenger Service Assistant (DFW Airport)
2006.01 - 2009.01
Family Studies
Texas Woman's University