Porsha Williams
Charlotte,NC
Summary
Experienced customer service professional skilled in active listening, effective communication, and empathy. Proven ability to resolve escalated issues efficiently while maintaining positive relationships with clients. Seeking to leverage my expertise to grow and support the team as a CUSTOMER SERVICE SPECIALIST. Energetic and ambitious professional with strong ability to articulate communication skills and build relationships. Driven to achieve success through proactive problem-solving and delivering exceptional leasing experiences. Forward-thinking Leasing Consultant with proven ability to build strong relationships and close deals efficiently. Proactive and articulate in communication, excelling in customer satisfaction and property management. Assertive in pursuing leasing goals and dedicated to providing exceptional service in competitive market. Ambitious and social, consistently delivering results and exceeding expectations.
Leasing professional with solid track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Leasing Consultant
Elmington Property Management
08.2024 - Current
- Coordinated lease agreements, ensuring compliance with company policies and local regulations.
- Assisted prospective tenants with property tours, highlighting community amenities and benefits.
- Developed relationships with residents to enhance tenant satisfaction and retention rates.
- Managed tenant inquiries, providing timely responses to improve customer service outcomes.
- Oversaw lease renewals, negotiating terms to maximize occupancy rates and resident loyalty.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Distributed and followed up on tenant renewal notices.
Leasing Consultant
Vivo Living Charlotte
12.2024 - 08.2025
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills.
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence.
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area.
- Collected and processed rental payments.
- Processed and issued client invoices.
- Ensured accuracy in billing by verifying contract terms and purchase orders.
- Applied knowledge of accounting principles to maintain accurate financial records.
- Managed communication with tenants regarding late rent, ensuring compliance with lease terms.
- Coordinated move-in and move-out processes by providing orientation packages and conducting walkthroughs of units upon departure.
- Coordinated/Host resident appreciation nights.
Customer Service Specialist
Spectrum
07.2023 - 12.2024
- Productive, customer-oriented retail professional with over 14 years of experience providing the most efficient and professional service to customers.
- Resolved escalated customer issues quickly and efficiently while adhering to company policy.
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication.
- Maintained knowledge of current products, services, procedures, promotions, pricing, policies, and processes.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Patient Connection Specialist
Atrium Health
12.2022 - 07.2023
- Utilizes a telephone answering platform to answer calls for multiple areas as indicated in an efficient and effective manner using standard greetings for opening of call, content/protocols related to call and closing the call.
- Maintains expert working knowledge of database applications while ensuring patient privacy.
- Work as a team player, while consistently achieving departmental goals and metrics.
- Facilitate patient requests in a safe manner.
- Engages active listening and critical thinking skills to identify caller needs and effectively processes all appropriate service guidelines.
- Cross trained for disability department
- Communicated with doctors and patients via email or phone to get necessary information/paperwork processed and ensured signatures of doctors and patients are on all paperwork.
Command Console Operator
Duke Energy
06.2021 - 12.2022
- Accepted high volume phone calls.
- Reviewed and assessed video footage.
- Answered emergency calls for all Duke Energy sites.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Front Desk Receptionist
American Airlines Flight Training Center
12.2017 - 06.2021
- Checking in Pilots and flight attendants.
- Verified badges and positions before allowing Flight attendants and pilots into the building.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations for training rooms, check in and check outs.
- Answered multi-line phone system to respond to inquiries.
Education
High School Diploma -
Wren High School
SC06.2013
Skills
- Active listening
- Effective Communication
- Empathy
- Positive language usage
- File management
- Fair housing policies
- Phone and email etiquette
- Lease agreements
- Application verification
- Leasing and sales
- Building rapport
- Customer service expertise
Timeline
Leasing Consultant
Vivo Living Charlotte
12.2024 - 08.2025
Leasing Consultant
Elmington Property Management
08.2024 - Current
Customer Service Specialist
Spectrum
07.2023 - 12.2024
Patient Connection Specialist
Atrium Health
12.2022 - 07.2023
Command Console Operator
Duke Energy
06.2021 - 12.2022
Front Desk Receptionist
American Airlines Flight Training Center
12.2017 - 06.2021
High School Diploma -
Wren High School