Porshia Jones

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.

• Senior Phlebotomist Trainer
• Performed venipuncture by using vacuum tube, or butterfly venipuncture technique according to established standards by following safety and OSHA protocols.
• Verified patient information prior to specimen collection.
• Responded quickly and effectively to emergency situations.
• Coducted and evaluated training need to improve training quality.

Medical Screener

• Conducted physical assessments, such as measuring height and weight, taking blood pressure readings.
• Provided education and counseling to patients regarding their health care needs and concerns.
• Administered routine laboratory tests according to protocol and reported abnormal results immediately.
• Assisted administrative departments with paperwork, errands and other clerical duties.
• Performed finger sticks and used equipment to test blood for iron and protein levels.

Processing Technician

• Processed samples and logged results in laboratory database.
• Performed quality control checks on incoming specimens.
• Cleaned and prepared lab equipment for solutions, specimens and samples.
• Followed established protocols for safe disposal of hazardous materials.
• Reduced occurrence of lab test errors for improved reliability and to avoid need for retesting.

• Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
• Coordinated workflow based on stat, schedule, or outpatient needs.
• Transported specimens following established protocol for temperature and light.
• Collected specimens for drug screens, paternity tests and alcohol tests.
• Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
• Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
• Used Cleaning and Sanitation chemicals to sterilize instruments ans prepare 10 exams rooms daily.
• Implementing the use of the order draw to perform daily task.

• Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
• Created reports on daily, weekly, monthly basis related to customer service activities.
• Evaluated employee performance reviews based on specific criteria set forth by management.
• Provided day-to-day leadership to cultivate environment that exemplified company values.
• Answered phone calls and responded to questions and concerns.
• Addressed customer inquiries to increase customer satisfaction ratings.