Porshia Mitchell
Atlanta,GA
Summary
Experienced in providing exceptional customer service, self-motivated professional with a strong focus on efficiency. Approach to handling administrative and filing needs driven by a commitment to delivering high-quality results. Highly organized, excels in multitasking, prioritization, and critical thinking. Well-versed in managing schedules, coordinating paperwork, and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Ramp Agent
Delta Air Lines
Atlanta, GA
05.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
Cabin - Cabin Cleaning Warehouse
Delta Air Lines
Atlanta, GA, USA
06.2021 - 05.2024
- Accurately stocked aircraft inventory
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials back to warehouse for repairs
Receiving Clerk
MSC Industrial Supply Company
Mableton, GA, USA
02.2020 - 02.2021
- Verify products and match packing slips to P.O
- Using item and vendor numbers, descriptions, and quantity through visual inspections, counting, reference manuals or measuring instruments
- Create and apply bar code labels using item numbers or purchase orders, and scan labels into warehouse computer system
- Handle all incoming inter-warehouse transfers
- Unloaded pallets and deliveries and organized products in warehouse
Front Office Assistant
Emory Hospital Women's Center
Atlanta, GA, USA
06.2018 - 05.2019
- Provided clerical support by copying, faxing and filing documents
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Oversaw efficient patient check-in processes, including verifying insurance and submitting forms to nursing team
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members over 50 per day
- Directed phone inquiries, answered customer questions and scheduled appointments
Transportation Lead
Emory Hospital
Atlanta, GA, USA
04.2013 - 11.2018
- Transports patients, records, specimens and equipment to designated areas throughout hospital
- Receives and records telephone requests for transportation services; may provide relief to dispatcher
- Use computer to locate transporters to see their location for next job
- Managed over 350 plus patients and calls per day
- Provided timely transportation of diverse clients to healthcare facilities
Education
Nurse Assistant Program - Nursing Assistance
Atlanta Technical College
Atlanta, GA07.2009
High School Diploma -
Booker T. Washington High School
Atlanta, GA05.2009
Skills
- Organizational Skills
- Customer Service
- Scheduling and calendar management
- Billing and invoicing
- Time and Wage Tracking
- Strong Communication and Interpersonal Skills
Affiliations
FIT MEMEBER
Timeline
Ramp Agent
Delta Air Lines
05.2024 - Current
Cabin - Cabin Cleaning Warehouse
Delta Air Lines
06.2021 - 05.2024
Receiving Clerk
MSC Industrial Supply Company
02.2020 - 02.2021
Front Office Assistant
Emory Hospital Women's Center
06.2018 - 05.2019
Transportation Lead
Emory Hospital
04.2013 - 11.2018
Nurse Assistant Program - Nursing Assistance
Atlanta Technical College
High School Diploma -
Booker T. Washington High School