Porshia Olds
Corewell Health Hospital
Sterling Heights,MI
28
years of professional experience
Experienced healthcare administrative professional with expertise in patient scheduling, Epic, medical records, high-volume call handling, and customer service. Known for accuracy, efficiency, and the ability to work both independently and as part of a team in fast-paced environments. Seeking a growth-oriented opportunity to expand my skills and contribute to organizational success.
Work History
Business Office Assistant
4 Years 3 Months- Streamlined patient intake processes through Epic system management, facilitating seamless medical history documentation and appointment scheduling for optimal care delivery
- Managed multi-channel patient communications, resolving inquiries and coordinating referrals while maintaining high service standards
- Coordinated comprehensive patient flow operations, ensuring accurate documentation and efficient routing to specialized medical departments
- Improved patient experience through efficient check-in and responsive appointment scheduling, facilitating smooth clinical operations.
- Coordinate scheduling, optimizing clinic workflow and appointment adherence.
- Facilitated patient rooming during appointments to enhance workflow efficiency, streamlining doctor visits and reducing wait times.
- Explained treatment preparation and instructions to patients, aiding their understanding and readiness.
- Managed sensitive situations with empathy, providing support to distressed patients facing serious health challenges.
Team Lead Client Outreach
9 Years 1 Month- Answered 1,000 inbound calls daily, delivering professional client service in high-volume environment.
- Handled 100+ client inquiries, ensuring timely and accurate responses.
- Directed team members through daily priorities, reinforcing high-quality work standards and accountability.
- Organized and scheduled meetings for team collaboration and communication. and trainings for team members and clients, ensuring organized and aligned schedules.
- Prepared team audits, reports, and presentations using Microsoft Outlook, Excel, and Salesforce.
- Supported team bonding activities and company projects, strengthening collaboration and morale.
- Greeted employees and guests, creating a welcoming front-office experience and steady first contact.
Data Entry
16 Years 6 Months- Converted paper files into digital records, enhancing retrieval efficiency and facilitating seamless database integration.
- Processed and scanned over 1,500 documents daily, supporting precise classification and database updates.
- Developed classification protocols for digital archives, improving searchability and reducing retrieval time.
- Streamlined conversion workflows through strategic batching, contributing to increased departmental productivity.
- Managed multi-channel communication and phone routing, ensuring timely request direction to appropriate departments.
Receptionist/Medical Records Team Manager
9 Years 2 Months- Managed daily patient admissions to support smooth front desk intake and timely onboarding.
- Coordinated and managed front desk operations to keep patient check-in, scheduling, and visitor flow running efficiently
- Processed medical records requests daily, ensuring confidentiality and organized retrieval for efficient access.
- Maintained accurate medical charts and vital records, enabling timely access for care teams to enhance patient care.
- Streamlined records handling workflows to improve documentation accuracy and faster file retrieval.
- Facilitated interdepartmental communication to streamline information flow and enhance service coordination.
- Compiled facility statistics and reports to support review of admissions, discharges, and treatment patterns.
Education
High School Diploma
- GPA: Detroit, MI, US
Skills
Patient Scheduling
Epic
HIPAA Compliance
Medical Records
Data Entry
Microsoft Office
High Call Volumes
Task Prioritization
Problem Solving
Detail orientation
Multi-channel communication
Team Leadership
Active listening with Empathy
Timeline
Business Office Assistant
Corewell Health Hospital
08.2022 - CurrentRead More
Team Lead Client Outreach
United Wholesale Mortgage
05.2015 - 06.2024Read More
Receptionist/Medical Records Team Manager
Law-Den Nursing Home
09.2005 - 11.2014Read More
Data Entry
Graphic Sciences
11.1998 - 05.2015Read More
Mumford High School
High School Diploma
Read More