Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Porshia Prioleau

Garland,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

7
7
years of professional experience

Work History

Server

Fogo De Chão
10.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server Trainer

American Cruise Lines
02.2023 - 08.2023
  • Trained 4 new team members a week on average on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.

Sales Agent

Fye Marketing
05.2021 - 01.2023
  • Door to door sales.

  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Identified new targets, developed new business opportunities and presented product lines to customers.

Sales Associate

AT&T
09.2018 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.

Life Insurance Agent

American Income Life Insurance Company
11.2016 - 04.2018
    • Door to door sales building client relationships.
    • Maintained high standards of customer service by building relationships with clients.
    • Analyzed customers' financial situations to recommend appropriate life insurance policies.
    • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
    • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Education

High School Diploma -

Macarthur High School
Irving, TX

Prairie View A & M University
Prairie View, TX

Skills

    • Client Relations
    • Contract Preparation
    • Making Offers
    • Networking
    • Sales Strategies
    • Territory Management
      • Resilience under pressure
      • Self-motivation
      • Relationship Management
      • Wine Service
      • Hospitality Service Expertise
      • Suggestive Selling

Accomplishments

  • Ranked # 1 in the Nation for cell phone sales for the final quarter of the year.

Timeline

Server

Fogo De Chão
10.2023 - Current

Server Trainer

American Cruise Lines
02.2023 - 08.2023

Sales Agent

Fye Marketing
05.2021 - 01.2023

Sales Associate

AT&T
09.2018 - 05.2021

Life Insurance Agent

American Income Life Insurance Company
11.2016 - 04.2018

High School Diploma -

Macarthur High School

Prairie View A & M University

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Porshia Prioleau