Portcia Fischer
Remington,IN
Summary
Knowledgeable and dedicated customer service professional with experience in Dental Administration. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with commitment to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Bank Of Wolcott
06.2024 - Current
- Maintained friendly and professional customer interactions.
- Managed transactions during peak hours while maintaining attention to detail.
- Supported branch management in achieving operational goals through adherence to regulatory guidelines and internal procedures.
- Audited fellow teller currency to contribute to dual-control procedures.
Business Assistant
Regal Valley Dental
05.2023 - 12.2023
- Provided excellent customer service to create positive experiences and build patient trust.
- Processed insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns and communicated effectively.
Team Leader
Subaru of Indiana Automotive Inc.
07.2016 - 12.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Education
No Degree - Dental Assisting
Ivy Tech Community College of Indiana
LafayetteSkills
- Customer service
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Medical terminology
- Claims processing
- Multitasking and organization
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
- Supervised team of fifteen staff members.
Languages
English
Full Professional
Timeline
Customer Service Representative
Bank Of Wolcott
06.2024 - Current
Business Assistant
Regal Valley Dental
05.2023 - 12.2023
Team Leader
Subaru of Indiana Automotive Inc.
07.2016 - 12.2023
No Degree - Dental Assisting
Ivy Tech Community College of Indiana
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