Portea Spencer
Pittsburgh,PA
Summary
Dynamic professional with a proven track record at Tory Burch, excelling in customer relations and inventory coordination. Skilled in financial management and negotiation, I enhanced client satisfaction and increased sales through effective merchandising. Committed to fostering long-term relationships and delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Key Holder
Tory Burch
Pittsburgh, PA
07.2023 - 05.2025
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Submitted reports to senior management to aid in business decision-making and planning.
Leasing Agent
The District
1759 Waterfront Pl
11.2022 - 06.2024
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Leasing Professional
Morgan Properties
Pittsburgh, PA
03.2019 - 11.2022
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Validated rental eligibility by using yardi's verification process.
- Invited prospects to fill out application upon completion of property tour.
- Escalated major issues to property manager for immediate remediation.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Kept meticulous records of correspondence between management and tenants.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Caterer
Crackin CrabPGH
Pittsburgh, PA
01.2018 - Current
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Associate of Arts - Business Management
Community College of Allegheny County
Pittsburgh, PACosmetology
Empire Beauty School-Monroeville
Monroeville, PA10.2017
Skills
- Budgeting
- Search Engine Optimization
- Business Development
- Financial Management
- Negotiation
- Consulting
- Customer Relations
- Discount negotiation
- Client Relationship Development
- Inventory coordination
- Package tracking
- Shipping management
Websites
Timeline
Key Holder
Tory Burch
07.2023 - 05.2025
Leasing Agent
The District
11.2022 - 06.2024
Leasing Professional
Morgan Properties
03.2019 - 11.2022
Caterer
Crackin CrabPGH
01.2018 - Current
Associate of Arts - Business Management
Community College of Allegheny County
Cosmetology
Empire Beauty School-Monroeville