Porter Mohler
Raleigh,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Waitress
49Th Street Bar and Grill
05.2024 - 08.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and fast-paced environments.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Restaurant Hostess
Oliver's on the Cape Fear
05.2022 - 09.2022
- Collected information from arriving customers to seat groups or place them on waitlist.
- Answered customer questions about hours, seating, and menu information.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Promoted business loyalty by fostering positive customer relationships.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Restaurant Hostess
05.2020 - 09.2020
- Collected information from arriving customers to seat groups or place them on waitlist.
- Fostered a health-conscious and compliant environment during the COVID-19 pandemic.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Reported problematic guests to management to foster safe and pleasant environment.
- Checked in with servers to confirm preparedness before seating customers.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Advised customers about special offerings and menu items to help drive sales.
Education
BBA - Business Administration
North Carolina State University
Raleigh, NC05.2027
Skills
- Microsoft Excel Proficiency
- Guest Relations Management
- Customer Service
- Order Management
- Sales Techniques
- Accurate money handling
- Team Collaboration
- Problem Solving
- Time Management
- Adaptability to Changing Environments
Timeline
Waitress
49Th Street Bar and Grill
05.2024 - 08.2024
Restaurant Hostess
Oliver's on the Cape Fear
05.2022 - 09.2022
Restaurant Hostess
05.2020 - 09.2020
BBA - Business Administration
North Carolina State University
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