Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porter Turner

Manchester,TN

Summary

Knowledgeable Dispatcher with 10 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

11
11
years of professional experience

Work History

Dispatcher Coordinator

DIRECTV
Tullahoma, TN
03.2016 - Current
  • Monitored dispatch operations to ensure efficient and effective service delivery.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Resolved customer complaints in a timely manner.
  • Trained new staff on the use of dispatching software and systems.
  • Performed administrative tasks such as scheduling appointments, setting up meetings.
  • Updated database with information about dispatched orders, their status.
  • Determined best route options for each order based on time constraints or travel distance.
  • Scheduled loads according to priority and location constraints.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Supervised driver dispatching, route planning and vehicle tracking for over 1,000 drivers.
  • Answered calls from technicians needing to modify work orders, activate equipment and trouble shooting/walkthrough on installations.

Dispatch Coordinator

Volt Workforce Solutions
Tullahoma, TN
03.2015 - 03.2016
  • Monitored dispatch operations to ensure efficient and effective service delivery.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Resolved customer complaints in a timely manner.
  • Trained new staff on the use of dispatching software and systems.
  • Performed administrative tasks such as scheduling appointments, setting up meetings.
  • Updated database with information about dispatched orders, their status.
  • Determined best route options for each order based on time constraints or travel distance.
  • Scheduled loads according to priority and location constraints.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Supervised driver dispatching, route planning and vehicle tracking for over 1,000 drivers.
  • Answered calls from technicians needing to modify work orders, activate equipment and trouble shooting/walkthrough on installations.

Answering Service Operator

Midstate Communications
Manchester, TN
05.2013 - 03.2015
  • Headed a department of my own for Homecare and Hospice nurse routing
  • Answered incoming calls promptly and courteously.
  • Provided accurate information regarding services offered.
  • Responded to customer inquiries in a timely manner.
  • Verified customer accounts by obtaining additional information as needed.
  • Routed calls to appropriate personnel or departments.
  • Maintained call logs, records and other documents related to answering service operations.
  • Assisted customers with payment options and account balances.
  • Performed data entry of customer information into the computer system.
  • Escalated customer complaints or issues to supervisor when necessary.
  • Entered notes into the database for each call received.
  • Researched and resolved customer complaints quickly and efficiently.
  • Transferred calls to voicemail if appropriate personnel was unavailable.

Education

High School Diploma -

Coffee County Central High School
Manchester, TN
05-2013

Skills

  • Incident Reporting
  • Route Planning
  • Scheduling Expertise
  • Geographical Knowledge
  • Schedule Management
  • Microsoft Office Proficiency
  • Excel Proficiency
  • Microsoft Teams Proficiency
  • Adaptability
  • Great in stressful situation
  • Amazing communication
  • Great Leadership
  • Creative
  • Out of the box thinker
  • Great at problem solving

Timeline

Dispatcher Coordinator

DIRECTV
03.2016 - Current

Dispatch Coordinator

Volt Workforce Solutions
03.2015 - 03.2016

Answering Service Operator

Midstate Communications
05.2013 - 03.2015

High School Diploma -

Coffee County Central High School

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Porter Turner