Sara Gonzales
Guest Experience Specialist – Transitioning To Bar Support
Long Beach
Summary
Reliable and upbeat team player with a diverse background in barista service and hands-on support roles. Maintains a clean and organized workspace while remaining calm under pressure and ready to assist wherever needed. Quick to learn and effectively communicate, with a keen ability to gauge the atmosphere. Committed to delivering exceptional guest service and eager to leverage new skills and grow in dynamic hospitality settings.
Overview
3
3
years of professional experience
Work History
Associate
PetSmart
05.2025 - Current
- Utilized strong recall skills to care for over 100 animals, manage vet visits, prepare supplies of items over 60 lbs regularly, and perform pet cleanups.
- Built a rapport with customers by resolving their concerns with empathy and professionalism.
- Maintained reliability and team support in times of high pressure.
Library Assistant
MSMU Library
08.2023 - 05.2024
- Assisted and cultivated professional relationships with a diverse group of nursing students while locating study materials, managing inventory logs, and updating the system at the front desk.
- Answered patron questions in-person or by phone regarding library services and resources during high-pressure study periods.
Team Member
Jamba
10.2023 - 01.2024
- Prepared smoothies and processed orders efficiently. Kept the stations clean and followed health and safety guidelines.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista
Panera Bread
06.2022 - 08.2022
- Handled register and to-go orders with accuracy.
- Maintained dining area cleanliness, and provided excellent guest service in a high pace environment.
- Kept coffee bar clean and stocked at all times.
Education
Film And Video Production
Mount Saint Mary's University
Los Angeles, CAB.S. - Sound Engineering
Loyola Marymount University
Los Angeles, CA05.2027
Skills
- Guest Service in a Fast-Paced Environment
- Multitasking Cleanliness & Safety
- Team Support
- Time Management
- Conflict Resolution
- Excellent Guest Engagement
Awards
Merit Scholarship Recipient, Presidential Scholar
Timeline
Associate
PetSmart
05.2025 - Current
Team Member
Jamba
10.2023 - 01.2024
Library Assistant
MSMU Library
08.2023 - 05.2024
Barista
Panera Bread
06.2022 - 08.2022
Film And Video Production
Mount Saint Mary's University
B.S. - Sound Engineering
Loyola Marymount University
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