Portia Blevins

• Schedule and coordinate telehealth and in-person appointments for mental health providers

• Support front desk and administrative operations during on-site visits to medical facilities

• Serve as a primary point of contact for patients, providers, and facility staff

• Assist with patient check-in, onboarding, consent documentation, and visit preparation

• Maintain accurate patient records and documentation within electronic health record (EHR) systems

• Ensure compliance with HIPAA regulations and mental health privacy standards

• Answer phone calls, respond to patient inquiries, and route messages appropriately

• Troubleshoot basic telehealth and scheduling issues to ensure smooth patient visits

• Collaborate with clinical teams to support continuity of care and efficient clinic flow

• Monitor patient satisfaction and service outcomes to support quality improvement

Delivered high-volume customer support in a fast-paced remote environment

• Assisted customers with travel changes, reservations, billing inquiries, and issue resolution

• Maintained accurate documentation of customer interactions using CRM systems

• Communicated professionally via phone, chat, and email while meeting performance metrics

• Demonstrated strong problem-solving, multitasking, and time-management skills

• Schedule and coordinate telehealth and in-person appointments for mental health providers

• Support front desk and administrative operations during on-site visits to medical facilities

• Serve as a primary point of contact for patients, providers, and facility staff

• Assist with patient check-in, onboarding, consent documentation, and visit preparation

• Maintain accurate patient records and documentation within electronic health record (EHR) systems

• Ensure compliance with HIPAA regulations and mental health privacy standards

• Answer phone calls, respond to patient inquiries, and route messages appropriately

• Troubleshoot basic telehealth and scheduling issues to ensure smooth patient visits

• Collaborate with clinical teams to support continuity of care and efficient clinic flow

• Monitor patient satisfaction and service outcomes to support quality improvement