Portia Jones
Mount Laurel,New Jersey
Summary
Enthusiastic Branch Operations Manager with 20+ years experience in banking leading branch staff to exceed sales goals while delivering excellent customer service.
Overview
22
22
years of professional experience
Work History
Branch Operations Manager
Santander Bank Us
Palmyra, New Jersey
06.2008 - 03.2024
- Responsible for accurate processing of transactions such as deposits, withdrawals, loan payments.
- Prepared and managed cash shipments and cash orders to maintain daily functions of the bank.
- Supervised daily activities of tellers and other personnel.
- Planned work schedules to maintain adequate staffing levels.
- Coached staff on policies, procedures and performance strategies.
- Managed inventory levels of cash, supplies, and other resources.
- Recruited, interviewed, and trained new employees as needed.
- Excellent communication and customer service skills.
Head Teller/ Customer Service
WSFS Bank (formerly Beneficial Savings Bank)
Willingboro, New Jersey
02.2002 - 03.2008
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Ensured proper handling of cash drawer limits according to bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Completed monthly audits and managed overdraft reports.
Education
High School Diploma -
Willingboro High School
Willingboro, NJ06-1985
Skills
- Opening and closing procedures
- Proficient in banking software, Microsoft Office Tools, Word
- Customer Service
- Shift Scheduling
- Excellent work ethic
- Customer Relationships
- Dependable
- Team Player
Timeline
Branch Operations Manager
Santander Bank Us
06.2008 - 03.2024
Head Teller/ Customer Service
WSFS Bank (formerly Beneficial Savings Bank)
02.2002 - 03.2008
High School Diploma -
Willingboro High School
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