Portia Keegan
Orange Park,Fl
Summary
Seasoned Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Offering several years of success in sales and service positions.
Overview
17
17
years of professional experience
Work History
Office Manager
Ceramic Armory
Jacksonville, FL
03.2020 - Current
- Responded to customer inquiries via phone or email in a professional manner.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Processed payroll accurately ensuring all employees were paid on time.
Collections Supervisor
Vystar
Jacksonville, FL
02.2012 - 12.2014
- Investigated escalated customer inquiries or disputes concerning billing errors or discrepancies.
- Directed collection staff to ensure timely and efficient contact with customers regarding past due accounts.
- Implemented systems and procedures designed to improve overall efficiency within the department.
- Developed strategies for collecting on delinquent accounts while maintaining customer relations.
- Performed skip tracing activities when necessary in order to locate missing customers who have failed to make payments.
- Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
Collector
Vystar
Jacksonville, FL
08.2008 - 02.2012
- Negotiated payment arrangements with customers who were past due on their accounts.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Processed payments over phone and set up recurring drafts.
- Ensured compliance with federal and state collections laws and regulations.
Contact Center Representative
Vystar
Jacksonville, FL
06.2007 - 08.2008
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Identified opportunities to upsell additional products or services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL06-1999
Some College (No Degree) - Business
FMU
Jacksonville, FLSkills
- Client resolution
- Payment Negotiation
- Outbound Calling
- Conflict resolution techniques
- Collections
- Financial Management
- Credit and collections
- Loan Origination and Underwriting
- Team Supervision
Timeline
Office Manager
Ceramic Armory
03.2020 - Current
Collections Supervisor
Vystar
02.2012 - 12.2014
Collector
Vystar
08.2008 - 02.2012
Contact Center Representative
Vystar
06.2007 - 08.2008
High School Diploma -
Allen D Nease Senior High School
Some College (No Degree) - Business
FMU