Portia Love
Canton,MI
Summary
Healthcare professional prepared for role through hands-on experience in inpatient settings. Proven ability to manage administrative duties including patient intake and record maintenance, contributing to efficient unit operations. Focused on collaborative teamwork and adaptable to dynamic healthcare environments, possessing strong organizational and communication abilities.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Inpatient Unit Clerk
University of Michigan
03.2019 - Current
- Establishes patient records by preparing folder, assigning patient room number
- Managed patient admission and discharge processes to ensure seamless transitions within inpatient unit.
- Manages paperwork such as: Patient history forms, discharge, consents, etc.
- Answered questions and requests, providing accurate information to patients and staff
- Keeps records of patients in census
- Scanned and uploaded documents into appropriate patient charts to maintain accurate records.
- Maintained patient census records by accurately updating and organizing information.
- Receives and route messages and or documents to appropriate staff
- Responds to work order requests
- Managed electronic health records, maintaining data integrity and compliance with hospital policies.
- Trained new clerks on operational procedures and hospital protocols to maintain consistency.
- Greeted patients and visitors in person or on telephone to answer questions or refer to appropriate staff member.
Patient Care Tech
University of Michigan
05.2022 - 10.2024
- Observes, monitors and reports the overt physical condition of assigned patients
- Assisted physician/provider during diagnostic procedures to facilitate efficient patient care and enhance procedural accuracy
- Responded promptly to monitor alarms to ensure patient safety
- Collected blood specimens from arterial lines to support accurate diagnostics and timely treatment decisions
- Assists RN with dressing changes
- Assisted RN with patient admissions, discharges, and transfers to ensure smooth transitions and continuity of care
- Stocks supplies and equipment in patient care spaces
- Sets up patient rooms for admission or procedure
- Makes up beds with linen, changes bed linens
- Inserted NG tube to facilitate patient nutrition and medication administration
- Applies and changes ECG electrodes and pulse ox probes
- Supported needs of 2+ residents under long-term care.
Machine Operator
Faurecia
10.2018 - 03.2019
- Conducted quality inspections to ensure product standards were met
- Assemble door parts with the correct amount of screws
- Operated machinery to produce high-quality components in compliance with safety protocols.
- Conducted routine maintenance on equipment, ensuring optimal performance and minimal downtime.
- Monitored production lines, identifying and resolving issues to maintain workflow efficiency.
Housekeeper/Laundry Attendant/Inspector
Residence Inn Hotel
05.2017 - 10.2018
- Supervisory position overseeing housekeepers
- Trained new staff on housekeeping protocols and best practices for maintaining quality standards.
- Restocked room supplies including drinking glasses, soaps, shampoos, writing supplies, and tissues to maintain guest satisfaction.
- Provided constant supply of clean linen
- Managed laundry operations, including washing, drying, and folding linens efficiently.
- Separated dirty linen to wash properly
- Follow specific rules for washing and drying procedures
- Store all dirty laundry in line with company policy
- Perform a variety of cleaning activities such as sweeping, mopping, dusting.
- Organized inventory and supplies to streamline operations and ensure availability.
- Inspected housekeeper performances to uphold cleanliness standards and improve service quality.
- Coordinated with front desk staff to prioritize room preparations based on guest check-ins and special requests.
Secretary/Cashier/ Scale Attendant / Transportation Clerk
WOODSTOCK RECYCLING LLC.
09.2014 - 03.2017
- Demonstrated proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Internet navigation.
- Answered and initiated calls, took and reported messages in a timely accurate fashion and received visitors and directed them wherever required.
- Computer and relevant technology literacy: Word, Excel, Outlook, PP, Alpha Numerical and Internet.
- Ensured on-time quality of equipment drop-offs by drivers and customers
- Confirmed hours for payroll and submitted to payroll company
- Performed clerical work with electronic logs
- Confirming hours for payroll and sending them to payroll company
- Ensure quality and on-time by drivers and customers dropping off equipment
- Maintained organized client folders and monthly reports
- Ensure all loads brought in matched the manifest
- Demonstrated proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Internet navigation.
- Answered and initiated calls, took and reported messages in a timely accurate fashion and received visitors and directed them wherever required.
Team Member
Subway
06.2012 - 05.2014
- Prepared high-quality sandwiches and salads, ensuring adherence to food safety standards.
- Preparing and maintaining food at proper temperatures
- Operated cash register, processed transactions accurately, and provided excellent customer service.
- Trained new employees on operational procedures and best practices for service excellence.
- Complete understanding of menu items and explains them to guests accurately
- Maintained stock of food items (meat, cheese, vegetables) to ensure freshness and availability
- Maintained cleanliness of lobby and bathrooms by regularly sanitizing surfaces
- Greet customers upon entering the restaurant
- Cleanliness of lobby and bathrooms
- Performs all cash in procedures, accounting for all forms of money, bread etc.
Impact Worker
Abercrombie & Fitch
11.2012 - 01.2013
- Greet customers while offering customer service
- Coordinated shipment and placement of clothing to ensure timely delivery
- Folded and tagged clothing for display
- Picked and packed orders for shipping
- Ensured all packages were dispatched and received according to schedule
- Assisted in loading and unloading merchandise at the warehouse
Education
High School Diploma -
Belleville High School
Belleville05-2012
Skills
- Patient data management
- HIPAA compliance
- Patient observation
- Emergency response procedures
- Organizational skills
- Attention to detail
- Effective communication
- Team collaboration
- Positive attitude
- Receptive to feedback
- Team player
Certification
BLS/CPR, CNA Certified
Timeline
Patient Care Tech
University of Michigan
05.2022 - 10.2024
Inpatient Unit Clerk
University of Michigan
03.2019 - Current
Machine Operator
Faurecia
10.2018 - 03.2019
Housekeeper/Laundry Attendant/Inspector
Residence Inn Hotel
05.2017 - 10.2018
Secretary/Cashier/ Scale Attendant / Transportation Clerk
WOODSTOCK RECYCLING LLC.
09.2014 - 03.2017
Impact Worker
Abercrombie & Fitch
11.2012 - 01.2013
Team Member
Subway
06.2012 - 05.2014
High School Diploma -
Belleville High School