Sheilla Frazier
Homestead
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Inpatient Unit Clerk
Western Psychiatric Institute And Clinic Of UPMC
2021.11 - Current
- Entering Inpatient Billing Charges
- Answering telephone calls to offer office information, answer questions, and direct calls to staff.
- Processed requests for patient medical records and patient information. such as Discharges and Admissions Charts.
- Perform various administrative tasks by filing, copying and faxing documents.
- Place new supply orders, managed inventory and restocked clerical spaces.
- Organize and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for 2-physician UPP20 PSYCH Child_Adoles Svcs handling patient inquiries.
Patient Access Registrar
Richmond University Hospital Staten Island, NY
2006.04 - 2021.08
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Front Desk Receptionist
Dr. Neil Nepola
2009.07 - 2012.03
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered and updated sensitive customer information during check-ins and room changes.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
- Scheduled office meetings and client appointments for staff teams.
Education
Certified Certificate - Training in Medical Record Keeping, Billing Coding
Wisley Insitute
Staten Island, NY06.2003
High School Diploma -
Susan E. Wagner
Staten Island, NY06.1997
Skills
- Regulatory Documentation
- Office Supplies and Inventory
- Insurance Authorizations
- Staff Leadership
- Patient Referral
- Data Entry Software
- Healthcare Administration
- Patient Health Information Access
Excellent customer service
Data entry
Spanish speaking
Proficient with medical software such as EMR, Meditech, Eclinicals and Athena
Easily cross-trained in medical programs and systems
Fashion Enthusiast
Anybody that knows me knows that fashion is a big part of me & who I am . Being Trendy and fashionable is just your own wish, no one can force you to do it, Its a part of you. Fashion came to me in my early stages of life, fashion was all around me,starting with my grandmother (Father's mother)and being introduce with Handbags and Couture Dresses, Accessories,etc. since than I inquired a keen interest in Fashion and styling.
When it comes to clothing and style it just comes easy one of the easiest things I'm good at besides my experience in Medical Administration Field. Fashion is an art form it allows you to express your view of style anyway you choose. and nobody has the right to judge.
In conclusion just like everything else it takes time and practice. and with that I work very hard and applied that to my day to day life .
Languages
Spanish
Native or Bilingual
Timeline
Inpatient Unit Clerk
Western Psychiatric Institute And Clinic Of UPMC
2021.11 - Current
Front Desk Receptionist
Dr. Neil Nepola
2009.07 - 2012.03
Patient Access Registrar
Richmond University Hospital Staten Island, NY
2006.04 - 2021.08
Certified Certificate - Training in Medical Record Keeping, Billing Coding
Wisley Insitute
High School Diploma -
Susan E. Wagner
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