Portia Milner

Portia's Hair Design

1985 - Current

Prioritized, problem-solved, and conducted lessons learned to manage various tasks better simultaneously and ensure the completion of assignments, reduce duplicate work, and mitigate repetitive processes.
With customers, set a strategic direction for work authorization, application, and execution. This includes components of consultation, governance, training, and resource planning.
Managed the project intake, timely execution, and coordinated implementation with multi-faceted teams (i.e., employee, contractor, and vendor).
Led projects through proven management techniques to ensure optimal business outcomes.
Led team management initiative to ensure inclusive and diverse representation across established teams.
Led changes to new work methods and prioritized metrics and reporting, minimizing negative impacts (e.g., Pravana Color Line).
Led process improvement initiatives to evaluate end-to-end processes throughout the business and help identify and prioritize areas of improvement.
Demonstrated experience in developing online communication strategies and materials and delivering presentations and/or publication materials for all levels of customer interaction.
Built and maintained strong and productive relationships with employees/contract workers, other departments, and stakeholders; encouraged teamwork to accomplish daily activities and meet organizational goals.
Led business to produce action plans to meet business needs on time and within budget.

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