Portia Pretlow
Norfolk,VA
Summary
Driven Patient Care Technician with a proven track record at DaVita Kidney Care, enhancing patient satisfaction and streamlining healthcare workflows. Skilled in vital signs monitoring and empathetic patient care, I excel in fast-paced environments, evidenced by training new technicians and improving care delivery efficiency. Certified in CPR/AED, my approach combines technical proficiency with compassionate service.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
DaVita Kidney Care
Norfolk, VA
11.2023 - 09.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Direct Support Professional
Obedient Care
Va Beach, Va
06.2022 - 10.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Personal Care Assistant
Briggs Home Healthcare
Norfolk, VA
01.2015 - 06.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
Intake Specialist
Youth Services Corporation
Norfolk, VA
08.2007 - 03.2019
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Education
Graduate Certificate - 68 Hr Medication Aide
Training Solutions
Norfolk, VA06.2023
Graduate Certificate - 40 Hr Medication Aide
Training Solutions
Norfolk, VA08.2021
Certificate - Personal Care Assistance
Training Solutions
Norfolk, VA03.2013
GED - Education
Madison Career Center
Norfolk, VA07.1994
Skills
Vital signs monitoring
Patient Observation
Blood Glucose Testing
Infection control standards
ADL support
Patient-focused care
Certified in CPR/AED
Empathy and Compassionate Care
Electronic Charting
Phlebotomy Training
Timeline
Patient Care Technician
DaVita Kidney Care
11.2023 - 09.2024
Direct Support Professional
Obedient Care
06.2022 - 10.2023
Personal Care Assistant
Briggs Home Healthcare
01.2015 - 06.2022
Intake Specialist
Youth Services Corporation
08.2007 - 03.2019
Graduate Certificate - 68 Hr Medication Aide
Training Solutions
Graduate Certificate - 40 Hr Medication Aide
Training Solutions
Certificate - Personal Care Assistance
Training Solutions
GED - Education
Madison Career Center