Summary
Overview
Work History
Education
Skills
Timeline
Generic

Portia Sloss

Detroit,USA

Summary

Dynamic, results-driven professional seeking a position with a leading company to leverage extensive experience and a proactive attitude for driving success and fostering mutual growth. Committed to achieving organizational goals while continuously enhancing skills and expertise. Authorized to work in the U.S. for any employer, ready to contribute effectively from day one.

Overview

15
15
years of professional experience

Work History

Resident Specialist

Detroit Rescue Mission
Detroit, MI
10.2025 - 01.2026

Perform searches on clients entering the building to ensure no prohibited items are brought inside.

Ensure every person entering the building signs and everyone leaving signs out, including clients,staff,volunteer and visitors, etc.

Conduct hourly round checks of buildings bathrooms, rooms,hallways, and perimeter,completing the appropriate reports to documents findings.

Monitor and ensure that no on is standing in general areas unnecessarily.

Ensure the buildings is always clean and orderly.

Clean facilities regularly,including mopping the entry area and hallways.

Address any immediate cleanliness issues as they arise.

Accurately complete and submit all required reports, including round checks and incidents reports.

Maintain clear and concise records of all activities,ensuring proper documentation for future reference.

Cashier and Customer Service

Dannie's Kitchen
Farmington, MI
12.2019 - 09.2025
  • Promoted customer loyalty and consistent sales by delivering friendly services and knowledgeable assistance.
  • Credit card processing.
  • Experience in handling cash.
  • Cash drawer management.
  • Mentored new team members on POS system operation
  • Assisted mentoring new team members on customer service and sale goals.
  • Counted cash in drawer i the beginning and end of shift.

Assembly Line Worker

DIVERSIFIED SERVICES
Detroit, MI
04.2023 - 11.2023
  • Assemble car parts
  • Stock inventory
  • Connecting wires together
  • Clean areas
  • Punctual
  • Stock
  • Keeping up with production

Administrative Assistant

OfficeTeam
Detroit, MI
01.2019 - 05.2020
  • Directed all visitors to the appropriate staff in a pleasant and professional manner. Inform appropriate staff of visitor and direct visitor to an appropriate waiting area.
  • Responded to public inquiries for information made in person or by phone through the provision of information material or through referral to appropriate staff.
  • Typed correspondence, reports, and other written materials as assigned. Review typed materials to ensure correctness of grammar, spelling, syllabification and neatness.
  • Filed materials as assigned to include personnel, financial and client records/documents.
  • Provided monthly/quarterly vendor reports electronically.
  • Receive and route all mail directed to the office and its staff in a timely and efficient manner.
  • Duplicated materials as assigned using equipment efficiently and carefully.
  • Maintained a positive attitude towards assigned work, clients, and staff in a willingness to work with others.

Technical Support

Concentrix
Southfield, MI
07.2018 - 12.2018
  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.

Customer Service Representative

officeteam
Detroit, MI
11.2017 - 12.2018
  • Assisted customers with any technical issues experience with website and forward any issues to management appropriately.
  • Received inbound calls/outbound calls and answered
  • Answer questions about the product details, the company, and issues with account for the customers

Logistics Clerk

Elwood Staffing
Taylor, MI
04.2017 - 12.2017
  • Organizes item orders by editing for price, promotions, weight compliance.
  • Ships items by examining items, destination, route, rate, delivery time; ordering carriers.
  • Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies

Data Entry Tech

Kelly services
Highland Park, MI
01.2017 - 03.2017
  • Maintain all productivity and quality standards
  • Maintain daily log of all work completed
  • Follow-up and follow through on all requests
  • Excellent typing skills, 5,000 Alpha Numeric KPH Excellent

Data Entry Associate

Manpower
Belleville, MI
12.2015 - 10.2016
  • Accurately entered data into multiple systems.
  • Opened, sorted, verified contents of mail.
  • Ensured accuracy of documents and preparing them for processing.
  • Identified and corrected errors in data.
  • Worked in high volume production area.
  • Able to type 6000+kph
  • Pay attention to high detail and accuracy.

Resident Assistant

Village of Redford
Redford, MI
01.2015 - 11.2015
  • Documented all basic needs of clients.
  • Maintained a clean, healthy, and safe environment.

Home Health Aide

Harbor Light Health
Monroe, MI
09.2012 - 01.2015
  • Maintained records of patient care, condition, progress, or problems to discuss with case manager.
  • Entertained, converse with, or read aloud to patients to keep them mentally healthy and alert.

Phlebotomist Externship

Visiting Physicians Network
Farmington, MI
02.2012 - 08.2012
  • Matched laboratory requisition forms to specimen tubes to be sent for testing.
  • Disposed of contaminated sharps, in accordance with applicable laws, standards, and policies.

Direct Care Worker

Domus Vita
Belleville, MI
09.2011 - 04.2012
  • Administered bedside or personal care, such as ambulation or personal hygiene assistance.
  • Prepared and maintain records of client progress and services performed, reporting changes in client condition to Manager or Supervisor.
  • Participated in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Call Center Rep/Data Entry

Express Employment
Rochester, MI
03.2011 - 03.2012
  • Assisted customers with any technical issues experience with website and forward any issues to management appropriately.
  • Received inbound calls/outbound calls and answered
  • Answer questions about the product details, the company, and issues with account for the customers

Education

High school diploma -

Phlebotomy Career Training Center
Garden City, MI
04.2012

Skills

  • Answering (Less than 1 year)
  • Excel (Less than 1 year)
  • Microsoft Excel (Less than 1 year)
  • PowerPoint (Less than 1 year)
  • Problem solving (Less than 1 year)
  • Call Center
  • Customer Service
  • CSR

Timeline

Resident Specialist

Detroit Rescue Mission
10.2025 - 01.2026

Assembly Line Worker

DIVERSIFIED SERVICES
04.2023 - 11.2023

Cashier and Customer Service

Dannie's Kitchen
12.2019 - 09.2025

Administrative Assistant

OfficeTeam
01.2019 - 05.2020

Technical Support

Concentrix
07.2018 - 12.2018

Customer Service Representative

officeteam
11.2017 - 12.2018

Logistics Clerk

Elwood Staffing
04.2017 - 12.2017

Data Entry Tech

Kelly services
01.2017 - 03.2017

Data Entry Associate

Manpower
12.2015 - 10.2016

Resident Assistant

Village of Redford
01.2015 - 11.2015

Home Health Aide

Harbor Light Health
09.2012 - 01.2015

Phlebotomist Externship

Visiting Physicians Network
02.2012 - 08.2012

Direct Care Worker

Domus Vita
09.2011 - 04.2012

Call Center Rep/Data Entry

Express Employment
03.2011 - 03.2012

High school diploma -

Phlebotomy Career Training Center
Portia Sloss