Venus Powers
Cleveland,OH
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Care Coordinator
PEP Connections/ Ohio Rise
11.2023 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
Social Support Service Worker
City of Cleveland
03.2023 - 11.2023
- Company Overview: Mayor’s Office
- Assist patrons within the Cleveland Neighborhood Recreational Centers to address day to day barriers that enable families to have a healthy lifestyle
- Connected needy families with free resources and support services within the community so the needy families can have a better quality of life
- Lead trauma focused groups to address issues that kept youth from living within society
- Advocated on behalf of families and children public entitlements
- Mayor’s Office
- Reduced client complaints by addressing issues promptly and implementing appropriate solutions.
- Collaborated with team members to ensure seamless delivery of support services, improving overall efficiency.
Social Service Worker
Cuyahoga County Division of Children and Family Services
12.2020 - 03.2023
- Assesses/investigates referrals involving child abuse and neglect, dependency, or other families in need of services
- Collaborated with various local school districts, medical professionals, law enforcement, and other community-based providers to gather information and to provide ongoing support and services to children and their families
- Conducted in-depth, culturally sensitive interviews with clients, caregivers, children and collateral contacts through face-to-face home visits, office visits, phone calls and written communication
- Followed assessment/investigation and in consultation with a supervisor, determined the next appropriate steps which may include providing short-term interventions
Community Health Worker
Care Source
12.2015 - 12.2020
- Participated as a member of the Regional Care Coordination Team to coordinate care for members
- Engaged with the member in a variety of setting to establish an active, professional relationship
- Setting for engagement include but are not limited to, hospital, provider office, community agency, member's home, telephonic or electronic communication
- Verified eligibility, previous enrollment history, demographics and current health status of each member contribute to assessment by gathering information from the member, family, provider, and other stakeholders
- Contributed to the development of various care plans while reporting information to the Care Coordinator
- Assisted with the provision of health education and wellness materials as directed by the Care Coordinator or Team Leader
- Maintained appropriate documentation with protocols and guidelines of the Care Management program
CPST/Case Manager
Recovery Resources
05.2014 - 12.2015
- Strongly supported clients who were on parole/probation in successfully integrating them within their community
- Provide intensive case management services including facilitating linkage between the treatment team
- Proficient in completing treatment plans, 90-day reviews, and summaries, daily documentation of visits with clients, as well as termination of summary reports
- Proficient in working with a large caseload of clients
- Proficient in assessing client’s conditions while focusing on helping the client to become medication compliant and recover from their drug addictions
Education
Master Of Science - Social Work
Indiana Wesleyan University
Marion, In08.2019
Bachelor Of Arts - Sociology/Criminal Justice
Baldwin Wallace University
Berea, Oh05.2010
Associate Of Arts - Sociology/Criminal Justice
Cuyahoga Community College
Richmond Heights, Oh05.2005
Skills
- Adaptive learner
- Apply sociological theory and concept to social issues
- Drafted professional reports
- Team Leader
- Conflict resolution skills
- Excellent writing and critical thinking skills
- Ability to de-escalate clients in another vulnerable emotional state
- Ability to maintain accurate client records
- Aware of legal and ethical standards
- Comfortable with diverse populations
- CPR and First Aid certified
- Excellent organizational skills
- Case Management
- Documentation
- Patient Education
- Organizational Skills
Affiliations
- Community Assessment Treatment Facility, Social Worker Intern, 08/01/17, 04/30/18
- Y-Haven Housing and Treatment Facility, Social Worker Intern, 11/01/18, 07/31/19
- Baby Basic, Trained to collaborate with pregnant mother, 02/01/18
- Baldwin Wallace University, Victory Award, Date Not Provided
- Baldwin Wallace Sociology/Criminal Justice Club, Member, Date Not Provided
- Esperanza Inc., Volunteer, 2010
- Mt. Olive Missionary Baptist Church, Member, Date Not Provided
Certification
- Cans certified since November 2023
Timeline
Care Coordinator
PEP Connections/ Ohio Rise
11.2023 - Current
Social Support Service Worker
City of Cleveland
03.2023 - 11.2023
Social Service Worker
Cuyahoga County Division of Children and Family Services
12.2020 - 03.2023
Community Health Worker
Care Source
12.2015 - 12.2020
CPST/Case Manager
Recovery Resources
05.2014 - 12.2015
Bachelor Of Arts - Sociology/Criminal Justice
Baldwin Wallace University
Associate Of Arts - Sociology/Criminal Justice
Cuyahoga Community College
Master Of Science - Social Work
Indiana Wesleyan University
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