Chih-Ying Wang
Seattle,WA
Summary
Proven leader in environmental and operational efficiency, significantly reducing the company's carbon footprint while achieving cost savings. Excelled in implementing compliance management and intercultural communication, driving innovative solutions, and fostering multicultural team collaboration for enhanced productivity. Demonstrated exceptional multitasking and organizational skills across diverse roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Environmental Sustainability Operations Supervisor
Kintetsu World Express U.S.A
2022.07 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Pioneered sustainability initiative, reducing company's carbon footprint and operational costs.
- Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
Store Manager
Meet Fresh USA
2020.02 - 2021.02
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards to expand Taiwanese traditional desserts to the American market.
- Cultivated a strong team by hiring 9+ motivated individuals from multicultural backgrounds and fostering a collaborative workplace, leading to improved store performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Negotiated with suppliers in Taiwan to secure cost-effective contracts, achieving substantial cost savings in procurement expenses during the COVID-19 pandemic.
Customer Service Associate
Furano Garden Cafe
2017.06 - 2017.08
- Engaged positively with each customer, providing professional and polite support for sales and service needs, escalating major issues to supervisor.
- Increased team productivity with effective communication and coordination of tasks.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
Bachelor of Arts - Environmental Studies
University of Washington Bothell
Bothell, WA06.2022
Associate of Arts - Communications
Seattle Central College
Seattle, WA12.2019
Skills
- Intercultural Communication
- Compliance Management
- Continuous Improvement
- Negotiation
- Risk Management
Certification
- Global Anti-bribery & Corruption Basics Training- 04/25/2023
- Environmental Health & Safety Training - 10/23/2023
- Dangerous Goods Awareness Training - 01/23/2024
- Global Anti-bribery & Corruption Advanced Training - 04/22/2024
Timeline
Environmental Sustainability Operations Supervisor
Kintetsu World Express U.S.A
2022.07 - Current
Store Manager
Meet Fresh USA
2020.02 - 2021.02
Customer Service Associate
Furano Garden Cafe
2017.06 - 2017.08
Bachelor of Arts - Environmental Studies
University of Washington Bothell
Associate of Arts - Communications
Seattle Central College
- Global Anti-bribery & Corruption Basics Training- 04/25/2023
- Environmental Health & Safety Training - 10/23/2023
- Dangerous Goods Awareness Training - 01/23/2024
- Global Anti-bribery & Corruption Advanced Training - 04/22/2024
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