Yukiko Brown
Spring,TX
Summary
Dynamic operations leader with a proven track record at Kintetsu World Express U.S.A., enhancing operational efficiency and customer satisfaction. Excelled in logistics oversight and customer relations, skillfully negotiating with carriers and fostering robust international partnerships. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operation Supervisor
Kintetsu World Express (U.S.A.), Inc.
08.2022 - Current
- Supervised assigned operators, ensuring efficient daily operations and adherence to company policies (Both Air and Ocean Export).
- Managed the day-to-day operations, ensuring timely and accurate shipment processing.
- Negotiated contracts and maintained relationships with carriers, ensuring competitive rates and reliable
service. - Oversaw the coordination of inbound and outbound shipments, ensuring compliance with international
shipping regulations. - Monitored shipment status and resolved any issues or delays to maintain customer satisfaction.
- Ensured all shipments complied with customs regulations, preparing and submitting necessary
documentation - Analyzed logistics processes and led initiatives to enhance operational efficiency.
- Addressed and resolved customer issues, maintaining high levels of customer satisfaction.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Freight Forward Agent
DSV Air & Sea
05.2022 - 07.2022
- Coordinate Ocean Export shipment for Oil & Gas company (Including booking vessels, arranging the delivery, etc.)
- Reduced shipping delays for clients by closely monitoring transportation schedules and proactively addressing potential issues.
- Developed strong relationships with carriers and third-party logistics providers to secure reliable transportation services.
- Improved customer satisfaction by providing proactive updates on shipment status and responding promptly to inquiries.
- Accurate and timely client billing.
Education
High School Diploma -
Sapporo Minami High School
Hokkaido, JapanSkills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Customer Relations
- Logistics Oversight
- Customer relationship development
- Multitasking and Organization
- Decision-Making
- Customer Service
- Microsoft Office
Certification
IATA Dangerous Goods by Air
February 2024 to February 2026
International Air Transport Dangerous Goods Regulations (IATA) and the International Civil Aviation
Organization Technical Instructions (ICAO)
Languages
Japanese
Native or Bilingual
Timeline
Operation Supervisor
Kintetsu World Express (U.S.A.), Inc.
08.2022 - Current
Freight Forward Agent
DSV Air & Sea
05.2022 - 07.2022
High School Diploma -
Sapporo Minami High School
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