Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Prabhjot Singh

Prabhjot Singh

Dallas,TX

Overview

4
4
years of professional experience

Work History

Senior Solutions Engineer

Databricks AMER-MFG
04.2023 - Current
  • Served as the primary technical point of contact for 8 enterprise clients, identifying new use cases, developing reference architectures, and designing cloud-agnostic solutions on platforms like Databricks, AWS, and Azure.
  • Collaborated with clients and internal teams to model business processes and capture data requirements, driving insights that contributed to product commercialization and measurable growth. Achieved 35% QoQ growth by adding 21+ use cases (~$89k) to the pipeline and securing $450k+ in upsell opportunities.
  • Pioneered the integration of emerging technologies, co-developing two demo Retrieval-Augmented Generation (RAG) applications within the GenAI initiative, resulting in firm-wide adoption as a growth accelerator.
  • Led the strategic alignment of business needs by working closely with product management, engineering, and post-sales teams to prioritize features, resolve technical challenges, and optimize product KPIs through data-driven decision-making.

Customer Success Engineer

Databricks AMER
02.2021 - 03.2023
  • Managed post-sales customer lifecycle for 50+ clients, delivering strategic advisory to executives and driving product adoption in a SaaS environment. Collaborated with stakeholders to define product roadmaps and data requirements, ensuring alignment with business goals on AWS, GCP, and Azure.
  • Served as Azure and Databricks Subject Matter Expert (SME), resolving technical escalations and delivering 200+ workshops on cloud architecture, Spark, ETL processes, machine learning (ML) optimization, and CI/CD best practices. Used data-driven insights to guide decisions and enhance customer engagement.
  • Contributed to technical engagements by performing code reviews, overseeing cloud migrations, and deploying ML models and ETL pipelines. Leveraged data analytics to maintain an 80% customer retention rate, securing $2.5M+ in upsell opportunities.
  • Led a successful SQL adoption program, achieving a 75% success rate by showcasing the value of SQL integrations, driving executive-level support, and influencing prioritization of data platform enhancements.
  • Orchestrated the development of a Center of Excellence (CoE) for a high-visibility enterprise account, promoting the use of scalable, data-driven models, fostering cross-functional collaboration, and achieving over 4x user growth month-over-month (MoM).

Product Analyst

Arbormetrix
06.2020 - 02.2021
  • Developed healthcare analytical reporting solutions using Python, SQL, and Tableau to support data-driven decision-making throughout the customer lifecycle
  • Led the introduction of TabPy (Tableau + Python integration) within the Product team, training 10+ peers on its capabilities and applications
  • Collaborated with data teams to identify and implement a 'blinding' feature in Tableau to mask PII data
  • Automated the Tableau validation process using Python, reducing QA team workload by 21+ hours per week.

Education

Master of Science - Data Science

University of Michigan - Ann Arbor
Ann Arbor, MI
05.2020

Bachelor of Engineering in Computer Science - undefined

Visvesvaraya Technological University
Bengaluru, India
08.2017

Skills

  • Customer Relationship Management, Technical Project Management, Stakeholder Management, Customer Engagement
  • Azure, AWS, Databricks, Python, SQL, Apache Spark

Timeline

Senior Solutions Engineer

Databricks AMER-MFG
04.2023 - Current

Customer Success Engineer

Databricks AMER
02.2021 - 03.2023

Product Analyst

Arbormetrix
06.2020 - 02.2021

Master of Science - Data Science

University of Michigan - Ann Arbor

Bachelor of Engineering in Computer Science - undefined

Visvesvaraya Technological University

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Prabhjot Singh