Prachi Savlia
Augusta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sitel
11.2018 - 11.2020
- Worked in critical response team to give customer safety at top notch for LYFT( ride sharing company) Warsaw,PL
- Updated account information to maintain customer records.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer concerns and questions on daily basis.
Kitchen Helper
Dominoes Pizza
02.2019 - 06.2019
- Followed company recipes and production standards to satisfy customers.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Coached new workers on store policies, pizza making, and dough preparation.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Received and stored food supplies, raw materials and other ingredients.
- Monitored and maintained clean working areas and cooking surfaces.
Kitchen Helper
McDonald's Restaurant
10.2018 - 03.2019
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Plated and presented food following chef requirements.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
Master In Tourism And Recreation - Hospitality
Vistula University
Warsaw ,Poland 09.2020
Bachelor In Business Administration - Finance
Ganpat University
Gujarat, India06.2018
Skills
- Active Listening
- Report Creation
- Staff Training
- Business Development Understanding
- Customer Relations
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Product Organization
- Product Promotion
- Customer Relationship Management
- Records Preparation
Timeline
Kitchen Helper
Dominoes Pizza
02.2019 - 06.2019
Customer Service Representative
Sitel
11.2018 - 11.2020
Kitchen Helper
McDonald's Restaurant
10.2018 - 03.2019
Master In Tourism And Recreation - Hospitality
Vistula University
Bachelor In Business Administration - Finance
Ganpat University