Pradeesh Kuriakose
Operations Supervisor
Prosper,TX
Summary
Operations supervisor with 6+ years of experience leading production teams, tracking KPIs, and improving workflow efficiency. Skilled in task delegation, coaching, and process control to drive reliable output and reduce errors.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Operations Supervisor
Ingram Micro
2022.07 - 2025.10
- Supervise 45 production associates across 3 departments, ensuring daily output targets are met or exceeded.
- Coordinated labor assignments to support order fulfillment and dock productivity.
- Reviewed performance reports to identify bottlenecks and improve workflow consistency.
- Enforced compliance with safety, quality, and process controls across operations.
- Monitored WMS data to resolve inventory discrepancies and process exceptions.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
- Developed and implemented training program for new hires, accelerating their time to full productivity.
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
Supervisor in Training
Ingram Micro
2021.07 - 2022.07
- Trained associates on safety procedures, picking standards, and operational expectations.
- Coordinated shipping and receiving activities to keep dock schedules aligned with daily priorities.
- Managed multiple projects simultaneously, delivering results within deadlines while maintaining high quality standards.
- Enhanced team productivity by implementing efficient work processes and providing regular feedback.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Team Lead
Ingram Micro
2019.09 - 2021.07
- Led daily workflow, assigning priorities and balancing workloads across team members.
- Monitored order accuracy, escalating exceptions and resolving processing issues quickly.
- Trained associates on SOPs, safety practices, and quality standards.
- Coordinated inventory control activities to maintain stock accuracy and traceability.
- Partnered with Quality to resolve defects, lowering customer complaints
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Defined clear targets and objectives and communicated to other team members.
Sr Associate
Ingram Micro
2018.06 - 2019.08
- Analyzed shipment discrepancies and resolved invoice, inventory, and allocation issues.
- Monitored ERP data accuracy to support timely order processing and reporting.
- Improved cross-functional communication between sales, operations, and distribution partners.
- Coordinated order fulfillment workflows across logistics, procurement, and customer support teams.
- Trained new associates on order management procedures and system navigation.
Education
Diploma in Electronics And Communication
Oxford Polytechnic
Bangalore 2001.05 -
Skills
Operations management
Project management
Performance monitoring
KPI tracking
Data analysis
Inventory management
Lean manufacturing principles
Productivity management
Task management
Team leadership
Effective communication
Certification
Foundation of Project Management
Timeline
Operations Supervisor
Ingram Micro
2022.07 - 2025.10
Supervisor in Training
Ingram Micro
2021.07 - 2022.07
Team Lead
Ingram Micro
2019.09 - 2021.07
Sr Associate
Ingram Micro
2018.06 - 2019.08
Diploma in Electronics And Communication
Oxford Polytechnic
2001.05 -