Summary
Overview
Work History
Education
Skills
Timeline
Generic
Pragatika Parida

Pragatika Parida

Edison

Summary

Proven Customer Service Executive, adept in complaint resolution and account updating, significantly enhanced customer satisfaction. Skilled in collaborating across teams to deliver product and service solutions, demonstrated by a track record of improving efficiency and bolstering customer retention through innovative discount strategies and insightful feedback mechanisms.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Quantum Integrators
09.2023 - 08.2024
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Customer Service Executive

LTI
07.2019 - 02.2023
  • Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

Education

Bachelor of Arts - Economics, History

Utkal University
India

Skills

  • Scheduling
  • Complaint resolution
  • Account updating
  • Product and service solutions

Timeline

Customer Service Representative

Quantum Integrators
09.2023 - 08.2024

Customer Service Executive

LTI
07.2019 - 02.2023

Bachelor of Arts - Economics, History

Utkal University

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Pragatika Parida