RAZIA SHAH
EDISON
Summary
Experienced healthcare professional with a multifaceted background spanning clinical care, diagnostic services, and long-term caregiving. As a Key Account Executive at Labcorp, I served as a strategic liaison between clinicians and laboratory services, translating complex diagnostic data into actionable solutions that directly impacted patient outcomes. As an EMT at RWJ Barnabas Health with hands-on emergency care experience, managing diverse patient cases under pressure while collaborating with multidisciplinary teams. In addition, providing caregiving for family members with complex medical needs, developing a deep sense of empathy, resilience, and first-hand understanding of the patient and caregiver journey. Collectively, these roles reflect a holistic, systems-based perspective on healthcare delivery and a strong commitment to compassionate, patient-centered medicine.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CAREGIVER
Private Family Care
06.2024 - Current
- Provide full-time care for father in a persistent vegetative state secondary to cardiac arrest, requiring 24/7 supervision and critical support.
- Manage activities of daily living (ADLs), including hygiene, nutrition via PEG tube feeding, incontinence care, and skin integrity preservation.
- Perform routine passive range of motion exercises to prevent contractures and maintain circulation.
- Monitor vital signs and neurological status daily; track and report any changes to the medical team.
- Administer prescribed medications, manage enteral feeding schedule, and ensure strict infection control practices to reduce risk of aspiration pneumonia and pressure ulcers.
- Coordinate and communicate with physicians, hospice staff, and home healthcare professionals to ensure continuity and quality of care.
- Maintain detailed records of medical updates, treatments, and behavioral changes to support medical documentation and decision-making.
- Provide emotional and logistical support for family during long-term care planning, including advanced directive discussions and home medical equipment management.
EMERGENCY MEDICAL TECHNICIAN
RWJ HEALTH
06.2021 - Current
- Respond to 911 calls for emergency medical assistance; provide first aid treatment or life support care to sick or injured patients.
- Assess a patient’s condition and determine a course of treatment under medical control if applicable.
- Transport patients safely to the emergency department of a hospital and document medical care given to patients; report observations and treatment to physicians, nurses, or other medical professional staff.
KEY ACCOUNT EXECUTIVE
LABCORP
11.2022 - 07.2024
- Drive sales in assigned districts through up selling of existing accounts, new lead generation, referrals and establishing relationships with prospective and existing customers in NJ.
- Target and close new specialty testing opportunities; subject matter expert for associated specialty testing.
- Responsible for working directly with assigned Account Executives in the assigned district.
- Proactively educate the client on specialty testing, proper specimen preparation and electronic ordering; troubleshoot customer issues and technical situations with fast resolution.
- Maintain a breadth of knowledge of all connectivity products (i.e. Salesforce, EMRs, e-orders, e-prescribe).
- Prepare and present proposals and bids.
- Trained on latest technologies and services and selling those services to the Customer.
- Maintain compliance with state and federal healthcare regulation and company policies and procedures.
- Oversee the efficiency of specimen and requisition preparation to ensure accurate information is rendered.
- Ensure protocol is being followed for any critical results.
- Partner with Billing and Admin teams when inaccuracies are detected (i.e. NCDs, LCDs, ICD-10, CPTs).
- Work closely with the Clinical Operations Team in identifying root cause issues and employ proper solutions to maintain and improve overall revenue growth and profitability of accounts.
- Build a positive culture among Customers and Support Teams such as Client Services, Billing and IT to continuously improve the customer experience by effective problem resolution and providing direct customer feedback to our operations team to make enhancements in our lab programs.
ACCOUNT MANAGER
ACCURATE DIAGNOSTIC LABS
04.2017 - 10.2022
- Drive sales in assigned districts through up selling of existing accounts, new lead generation, referrals and establishing relationships with prospective and existing customers in NJ.
- Target and close new specialty testing opportunities; subject matter expert for associated specialty testing.
- Responsible for working directly with assigned Account Executives in the assigned district.
- Proactively educate the client on specialty testing, proper specimen preparation and electronic ordering; troubleshoot customer issues and technical situations with fast resolution.
INSIDE SALES ASSOCIATE
DISH
04.2014 - 03.2017
- Answer inbound calls and contacting all touch points (Client Services, Billing, Tech and Executives).
- Effectively and thoroughly educate the Customer regarding their equipment, programming package, and price.
- Establish weekly and monthly sales goals; modify products and services to close out Customer complaints.
TUTOR
KENDALL PARK LEARNING CENTER
11.2013 - 06.2015
- Identify and evaluate student strengths and needed improvements.
- Helping students review and understand class material; monitoring student progress.
- Putting together a plan of action to help students with special needs master subject matter.
ASSISTANT MANAGER OF CLIENT SERVICES
INTERFACE TALENT NETWORK
07.2010 - 01.2014
- Liaison for company, employee, and client relations concerning sales and advertising techniques.
- Draft correspondence within compliance guidelines [i.e. blast e-mails, letters, etc.]
- Assisted in establishing the infrastructure of the Sales Department and oversee the sales team to monitor quality assurance, identifying trends, and determining improvements for branding and revenue.
- Prepared periodic sales report showing sales volume and potential sales.
- Responsible for meeting and exceeding sales quotas and performance metrics on weekly and monthly basis.
- Increased revenue through networking and obtaining new client relationships.
- Selected promotional products; printing of all collateral-designing and editing/approving; clothing on talent, composite cards, and fashion sense, etc.
- Respond to BBB, AG and Legal Complaints; gathering and reporting necessary information.
- Implement company policies, procedure and new promotional approaches within department daily operations.
Education
Master of Science - Biomedical Sciences
GEISINGER COLLEGE OF HEALTH SCIENCES
Scranton, PA05-2024
Bachelor of Arts - Biology
NJIT
Newark, NJ05.2021
EMT Program - undefined
RWJ BARNABAS HEALTH
East Brunswick, NJ02.2021
Skills
- 10yrs of Leadership Experience
- Sales & Customer Retention
- Certified NREMT, #E3583192
- Employee Development and Staff Training
- Gamma Sigma Epsilon Member
- CPR/AED Certified, Expires 08/2026
- Hindi/Urdu Fluency
- Problem-solving & Critical Thinking
- Patient Advocacy
- Medical Product Knowledge
- Team collaboration
- Healthcare Compliance Awareness
Accomplishments
- Increased territory revenue by 35% within 12 months by developing personalized sales strategies for high-value private practices.
- Maintained 100% client retention rate over two years by building long-term relationships with physicians and clinical teams.
- Led cross-functional presentations to healthcare providers on the clinical benefits of new diagnostic products, resulting in a 25% uptick in product adoption.
- Onboarded and trained over 20 new accounts across labs and private practices, ensuring smooth employee integration.
- Reduced client onboarding time by 40% by streamlining communication between operations, logistics, and customer supports.
- Resolved critical implementation issues within 48 hours for a major client, preserving a $500k annual account and improving satisfaction scores.
- Delivered emergency care in a high-volume urban EMS unit, averaging over 250 responses/month and achieving 96% on-scene stabilization.
- Mentored 12+ new EMTs, trimming onboarding time by one-third and improving patient care documentation.
Certification
- NREMT EMT-Basic, National Registry (Exp. 3/2027)
- New Jersey EMT License #644557 (Exp. 6/2027)
- CPR/AED for Healthcare Providers, AHA
- Basic Life Support (BLS), AHA
- ICS-100 & ICS-700, FEMA
- OSHA Bloodborne Pathogens Certified
- HazMat Awareness, NJ OEMS
- Emergency Vehicle Operator Course (EVOC), NJ EMS Council
Languages
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Interests
- Engaged in hands-on DIY and home improvement projects, with a focus on creative problem-solving and functional design
- Active participant and dancer at B2Z Dance School (performance and technique-based training)
- Avid listener of finance, real estate, and health and wellness podcasts, with particular interests in personal development and long-term growth as a life-long learner
- Passionate about cooking and baking, frequently exploring new recipes and global cuisines as a way to connect with diverse cultures
- Enthusiastic about travel and cultural exploration, with an appreciation for learning through local traditions, food, and community engagement
- Committed to lifelong learning in medicine, frequently engaging in articles, case studies, and continuing education materials related to emerging healthcare topics
Timeline
CAREGIVER
Private Family Care
06.2024 - Current
KEY ACCOUNT EXECUTIVE
LABCORP
11.2022 - 07.2024
EMERGENCY MEDICAL TECHNICIAN
RWJ HEALTH
06.2021 - Current
ACCOUNT MANAGER
ACCURATE DIAGNOSTIC LABS
04.2017 - 10.2022
INSIDE SALES ASSOCIATE
DISH
04.2014 - 03.2017
TUTOR
KENDALL PARK LEARNING CENTER
11.2013 - 06.2015
ASSISTANT MANAGER OF CLIENT SERVICES
INTERFACE TALENT NETWORK
07.2010 - 01.2014
Bachelor of Arts - Biology
NJIT
EMT Program - undefined
RWJ BARNABAS HEALTH
Master of Science - Biomedical Sciences
GEISINGER COLLEGE OF HEALTH SCIENCES
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