Praither Parketon
Lyman,SC
Summary
Dynamic leader with a proven track record at Elevate Eyecare, adept in operations management and team building. Excelled in enhancing customer satisfaction and profitability through strategic planning and effective problem resolution. Skilled in inventory control and fostering customer relationships, significantly improving team performance and efficiency.
Overview
10
10
years of professional experience
Work History
General Manager
Elevate Eyecare
07.2023 - Current
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implement operational strategies and effectively built customer and employee loyalty.
- Maximize efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Develope and implement strategies to increase sales and profitability.
- Manage budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Optometric Technician
Voss Vision
11.2019 - 07.2023
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Collaborated with optometry staff to reach individual and team goals.
- Increased overall efficiency within the practice by assisting in inventory management and ordering supplies as needed.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Strengthened relationships with returning patients through attentive follow-up calls regarding their eyewear orders.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Enhanced patient satisfaction by managing appointment scheduling and ensuring efficient office flow.
Manager
LensCrafters
10.2014 - 11.2019
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
Certified Medical Assistant - Medical Technology
Greenville Technical College
Greenville, SC07.2008
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Inventory Control
- Customer Relationship Management
- Verbal and written communication
Timeline
General Manager
Elevate Eyecare
07.2023 - Current
Optometric Technician
Voss Vision
11.2019 - 07.2023
Manager
LensCrafters
10.2014 - 11.2019
Certified Medical Assistant - Medical Technology
Greenville Technical College
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