Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Hi, I’m
Prakash Brahaspat
Staten Island,NY
Summary
Overview
8
years of professional experience
Work History
Centrek Transportation
Support Clerk
08.2020 - Current
Job overview
- Create an hourly Care Manager PTO list to keep Member Service Representatives informed of changes to Care Managers daily schedules.
- Create orders received from various departments of Centers Plan for Healthy Living for member materials such as member identification cards, OTC cards, provider directories, and member handbooks.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and faxes to appropriate staff.
- Mail and email requested documents and forms to members of Centers Plan for Healthy Living.
- Informed and supported managers through consistent communication and administrative support duties.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents.
Centers Plan For Healthy Living
Systems Administrator
11.2019 - 08.2020
Job overview
- Kept Bria licenses current for employees in the Member Services, Intake, and Claims department..
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Fulfilled requests by various departments of Centers Plan for Healthy Living for call recordings used by managers for training purposes and resolving member complaints.
- Created phone extension profiles for new hires in the 8X8 systems.
EZ Pass New York
Customer Service Representative
09.2018 - 09.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Teach To One
Operations and Technology Associate
09.2014 - 06.2018
Job overview
- Developed training materials and procedures and trained users in proper use of hardware and software.
- Maintained inventory for computers, other technology equipment and software.
- Set up new computers and related equipment and configured new computers for network and internet access.
- Installed and performed minor repairs to hardware, software and peripheral equipment by following design or installation specifications.
- Configured copiers and printers for network connections to allow wireless and network printing.
- Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked in various schools within the New York City, Elizabeth, NJ, and Passaic, NJ areas to help implement strategies created by the Teach To One math program.
Education
Saint Francis CollegeBrooklyn, NY
Bachelor of Arts from Communication Studies
12.2008
University Overview
Skills
- Staff Support
- Administrative Support
- Clerical Support
- Desktop Support
- Microsoft Office
- Microsoft Excel
- Onsite Support
- Data Entry and 10-Key
- Outgoing Mail Preparation
- Record Sorting and Filing
- Document Typing and Formatting
- Office Machine Operation
- Government Forms
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Support Clerk
Centrek Transportation
08.2020 - Current
Systems Administrator
Centers Plan For Healthy Living
11.2019 - 08.2020
Customer Service Representative
EZ Pass New York
09.2018 - 09.2019
Operations and Technology Associate
Teach To One
09.2014 - 06.2018
Saint Francis College
Bachelor of Arts from Communication Studies
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