Pranav Patel
Modern Hospitality
Wasco,CA
6
years of professional experience
Results-oriented Management Professional experienced in overseeing hotel and construction projects. Delivered successful project execution by translating directives from architects and clients into actionable plans, while maintaining high standards. Focused on optimizing processes and driving team collaboration to achieve measurable operational efficiency.
Work History
Operations Manager's
2 Years 4 Months- Answered guest inquiries and conveyed detailed guidance on local attractions and points of interest.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Answered guest inquiries regarding hotel offerings and services.
- Processed payments and issued accurate receipts and change to ensure guest satisfaction.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Balanced hotel accounts at shift end to ensure financial accuracy. at end of each shift.
- Investigated guest complaints and applied critical thinking to resolve issues promptly.
- Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
- Developed and optimized employee schedules to ensure adequate shift coverage and meet business demands.
- Maintained records through timely updates to employee and other files.
- Created and optimized employee schedules for shift coverage.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Secured revenue by accurately monitoring transactions and deposits., accurately monitoring transactions and deposits to eliminate discrepancies.
- Directed daily hospitality operations, maintaining service consistency across front-of-house and back-of-house teams.
- Coordinated staff schedules, labor coverage, and shift transitions to support smooth property operations.
Hotel General Manager
1 Year 5 Months- Directed all day-to-day operations of facility to provide safe and enjoyable guest experience.
- Responded to phone messages promptly to ensure effective communication. and emails within Timeframe and responded to complaints before issues escalated.
- Developed communication strategies that aligned with client objectives, enhancing engagement and satisfaction.
- Utilized software system to accurately document job tasks and maintain traceability. to document job tasks and duties for traceability and transparency.
Education
BCC - computers
Skills
Operations management
Team management
Customer satisfaction focus
Remote employee management
Process optimization
Safety compliance
Revenue management
Employee management
Problem resolution
Team development
Operations oversight
Customer support
Accomplishments
- Created highly effective new Program that significantly impacted efficiency and improved operations.
Timeline
Operations Manager's
Modern Hospitality
09.2019 - 01.2022Read More
Hotel General Manager
Auzer LLC
03.2016 - 08.2017Read More
College
BCC from computers
Read More