Senior IT Business Analyst
Praneeth Kumar Panigrahi
Unum Group - Onboarding
Chattanooga,TN
14
years of professional experience
1
Certification
Results-oriented Senior Business Analyst with 7.5 years of experience driving successful business processes for a Disability Insurance company. Solution-driven with demonstrated ability to take initiative and solve complex problems. Skilled in designing comprehensive end-to-end process-oriented workflows, incorporating detailed requirements for FES reconfiguration, Onboarding Experience Guide, IRP Quote API, ServiceNow onboarding, OpenText Exstream correspondence, CCM capabilities, and PEGA email bot. Expertise in gathering, analyzing, documenting, and developing Business Requirement documents and Functional Designs, utilizing an in-depth knowledge of the Software Development Life Cycle (SDLC). Proficient in analyzing current and potential business processes to identify clear opportunities for improvement. Skilled in using various flow chart tools for end-to-end workflows. A track record of translating business requirements and objectives into scalable, highly resilient, and successful system solutions. Knowledge on business purpose of the project and translating organization vision into a project vision. Experienced in Scrum Master roles and responsibilities. Comprehensive understanding of all phases of the Project Life Cycle, leading teams through each phase. Hands-on experience with all levels of testing including Integration, Regression, Smoke, Sanity, Functional, and User Acceptance. Quick learner, adaptable, and with a strong desire for ongoing professional study and training. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Senior IT Business Analyst
2 Years 7 Months- Gathered requirements through interviews, Figma designs, intake process, document analysis, workshops, site visits, surveys, and workflow tools.
- Conducted system and business process analysis , mapping them using Blueworks, Miro and Lucid.
- Collaborated with Business Architects, Product Owners, and Subject Matter Experts to define clear and effective user stories from capabilities roadmap, including detailed and accurate acceptance criteria.
- Worked with IT team to ensure the team understood work items as defined, with appropriate acceptance criteria.
- Served as Scrum Lead for IT team, working with Product Owner on prioritizing and grooming the capability backlog.
- Evaluated change requests and their impacts on existing applications within the business portfolio, ensuring changes were prioritized and assessed for risk appropriately.
- Maintained a comprehensive understanding of the IT Delivery roadmap, tracking changes to ensure alignment in backlog tools, enabling teams to leverage automated roadmaps, status reports, and metric functionality.
- Learned and adapted quickly to new technology and software applications.
- Enhanced the onboarding process, reducing OPEX by 15% and through greater operational accuracy, efficiency, and scalability.
Senior Business Analyst
8 Months- Utilized diverse skills to design innovative business analysis procedures tailored to unique operational needs.
- Conducted thorough process analysis to identify workflows and tasks, creating relevant documentation.
- Collaborated with Solution Architects to develop the implementation plan.
- Defined requirements and use cases for future state business processes.
- Created business rules for task implementations and email notifications.
- Facilitated Scrum ceremonies and supported the leadership team with reporting, analysis, and business presentations.
- Improved the onboarding process CSAT by 15% through enhanced savings, accuracy, efficiency, and scalability via automation.
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis.
Senior Business Analyst & Project Lead
7 Months- Analyzed business requirements for Critical Illness and Paid Leave products.
- Developed business and global rules for plan, quote, underwriting, and proposal screens within the Integrated Rating Proposal application.
- Prepared and presented weekly status reports to stakeholders on the Quote and Proposal project.
- Assisted in user story analysis , project work breakdown estimations, test planning, estimations, testing, and defect tracking.
- Facilitated Scrum ceremonies and coordinated with the offshore team for status updates, issue resolution, and proof of concepts.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
Business Analyst & Project Lead
7 Months- Analyzed business requirements for migration of 122 templates.
- Developed global rules for letter and enclosure creation, including hover messages and titles in templates.
- Optimized editor load time by transitioning enclosures from OpenText Exstream to static PDFs.
- Enhanced paragraph selection in templates using a checkbox mechanism.
- Prepared and presented weekly status reports to stakeholders on the ECCM project.
Business Analyst
2 Years 8 Months- Analyzed business requirements and developed rules with mockups for correspondence templates.
- Created rules to pre-populate data points in templates.
- Implemented major features such as no-touch functionality for correspondence and the auto-attach process for enclosures.
- Coordinated and participated in design authority sessions with Solutions and Shared Services teams to develop capability features like Carbon Copy, Modified Carbon Copy, Resend, Reuse, and Email Inbox Automation (PEGA).
- Prepared statistics on usage, cost savings, and automation for 15 templates.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Created data models to support decision-making processes.
Business Analyst
6 Months- Engaged with internal customers to understand business needs and translate them into requirements and project scope.
- Analyzed requirements and developed workflows to support the Broker Compensation business.
- Collaborated with the project manager and stakeholders to understand enhancement requests for broker compensation.
- Assisted in user story analysis , test planning, estimation, scheduling, and defect tracking.
- Executed over 75 manual and automated test cases .
- Improved business processes by analyzing current practices and recommending optimization strategies.
Business Analyst & Test Engineer
1 Year 9 Months- Extracted over 300 rules for Add, Change, and Term Member APIs.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas for improvement.
- Developed end-to-end workflow diagrams for employee changes across all three APIs using Lucidchart.
- Actively participated in project review meetings , providing daily/weekly status updates and serving as the point of contact for troubleshooting issues.
- Utilized Postman and SoapUI tools for API test cases.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
Test Automation Engineer
1 Year 6 Months- Conducted testing for all software development and enhancements across seven policy administration systems at Unum US.
- Developed and maintained test and evaluation strategies to demonstrate operational readiness and suitability at planned project decision points.
- Expert in Core Java and Object-Oriented concepts .
- Extensively worked within Agile methodology , participating in all Scrum ceremonies.
- Implemented automation using Selenium WebDriver, Cucumber, and Maven with Data-Driven/Page Object Model frameworks.
- Developed Selenium automation frameworks using TestNG to execute automation suites.
- Performed smoke, end-to-end, regression, cross-browser, and parallel testing in test environment.
Test Engineer
6 Months- Applied Agile delivery methods to streamline testing process decisions through iterative development.
- Generated necessary test data and developed over 100 test cases based on business requirements.
- Reviewed and updated test cases in the review log based on feedback from business stakeholders.
- Executed tests, managed defects, and reported test results .
- Prepared and developed frameworks for automation, including scripting, executing, and maintaining the automated test suite.
- Participated in agile development practices to accelerate product iterations and improve overall quality assurance measures.
- Mentored junior team members , sharing best practices in test engineering techniques and tools usage.
Test Engineer
1 Year 2 Months- Generated over 200 test data sets for system and integration testing phases.
- Prepared test plans, test scenarios, and test summary reports based on system requirements.
- Experienced in smoke testing, regression testing, and system testing , managing defects using HP-ALM.
- Extensively worked within an agile methodology , participating in sprint planning, sprint retrospectives, backlog refinement, and daily scrum meetings.
- Improved testing efficiency with the development of automated test scripts using various programming languages.
Test Analyst
1 Year- Contributed to the preparation of the Document of Understanding for the Home Equity project.
- Optimized over 145 test cases to enhance the success of manual software testing.
- Reviewed all test cases and scripts for quality, identifying additional areas for review.
- Documented testing procedures for developers and future testing purposes.
- Reported defects using the STAR team tool for prompt resolution.
- Updated daily status reports for on-site counterparts.
Education
Bachelor of Technology - Computer Science And Engineering
Skills
Methodologies & Frameworks: Agile (Scrum
Kanban)
SAFe (Scaled Agile Framework)
Waterfall
SDLC
Enterprise Platforms & Web Technologies: Salesforce
ServiceNow
.NET
React
Web-Based Applications
Project & Agile Management: Rally
Azure DevOps
Jira
Confluence
Process Mapping & Workflow Analysis: IBM Blueworks Live
Microsoft Visio
Lucidchart
Miro
Data Analysis & Databases: SQL
SOQL
Teradata
Advanced Excel
AI & Productivity Tools: Microsoft Copilot
Claude
Prompt Engineering
Requirements & Documentation: User Stories
Acceptance Criteria
BRD/FRD
Microsoft Office (Word
Excel
PowerPoint)
Quality Assurance & Test Management: ServiceNow ATF (Automated Test Framework)
Azure DevOps
TestRail
Postman (API Testing)
Selenium
Career Objective
- Enthusiastic and highly skilled IT professional with nearly 14 years of experience in Acquisition Effectiveness, Onboarding, Shared Services, Products, Solutions, and Policy Administration Portfolios at Unum Group, as well as web development projects at USAA.
- Actively collaborated with stakeholders to conduct high-level assessments and identify business process workflows for Onboarding Experience Guide, FES Reconfiguration, CBS, IRP Quote API, ServiceNow, OpenText Exstream, CCM, and PEGA initiatives.
- Dedicated to maximizing the impact of key performance metrics to enhance and expand business operations.
Certification
- Certified SAFe® Product Owner / Product Manager from Scaled Agile, Inc.
- University of Washington Machine Learning Specialization from Coursera
- PGP in Artificial Intelligence & Machine Learning from Texas McCombs School of Business
- Diploma in RPA Business Analyst Foundation
- Professional Scrum Master-1 from scrum.org
- Certified Salesforce Administrator and Platform Developer
- Certified OCJP Developer
- Certified in Oracle12c SQL Fundamentals
- Certified Tester in ISTQB
Timeline
Senior IT Business Analyst
Unum Group - Onboarding
04.2024 - CurrentRead More
Senior Business Analyst
Unum Group - Tata Consultancy Services Limited
08.2023 - 04.2024Read More
Senior Business Analyst & Project Lead
Unum Group - Tata Consultancy Services Limited
01.2023 - 08.2023Read More
Business Analyst & Project Lead
Unum Group - Tata Consultancy Services Limited
05.2022 - 12.2022Read More
Business Analyst
Unum Group - Tata Consultancy Services Limited
04.2020 - 12.2022Read More
Business Analyst
Unum Group - Tata Consultancy Services Limited
09.2019 - 03.2020Read More
Business Analyst & Test Engineer
Unum Group - Tata Consultancy Services Limited
11.2017 - 08.2019Read More
Test Automation Engineer
Unum Group - Tata Consultancy Services Limited
04.2016 - 10.2017Read More
Test Engineer
Unum Group - Tata Consultancy Services Limited
09.2015 - 03.2016Read More
Test Engineer
Unum Group - Tata Consultancy Services Limited
06.2014 - 08.2015Read More
Test Analyst
USAA - Tata Consultancy Services Limited
05.2013 - 05.2014Read More
Acharya Nagarjuna University
Bachelor of Technology from Computer Science And Engineering
Read More