Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pranom Phairin

Ronkonkoma,USA

Summary

Experienced Customer Service professional skilled in efficient service delivery and adept at managing multiple tasks simultaneously.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

CUSTOMERS SERVICES AGENT

Southwest Airlines
Ronkonkoma, NY
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Provides friendly service and maintains positive relationships with passengers.
  • Responsible for providing legendary customer service to passengers.
  • Handling baggage issues such as damaged, lost, and delayed.
  • Making reservations for passengers, and handles payments such as credit card, travel vouchers, and other forms of payment when passengers buy tickets.
  • Make changes/charges on reservations for passengers who would like to change the traveling date.
  • Deals with oversells, delayed, and cancelled flights.
  • Provides current and accurate fare, schedule, flights arrival/departure information and answers all general inquiries from passengers at the airport.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Lab Technician/Heat Press Operator

Alkit Pro Lab
Freeport, NY
10.2021 - 03.2023
  • Operate heat press machines to apply vinyl or printed graphics onto garments.
  • Prepare and align garments accurately for design application.
  • Perform quality checks to ensure proper placement, adhesion, and visual appeal.
  • Follow production orders and daily workflow with attention to detail.
  • Maintain clean and organized workstations and heat press equipment.
  • Meet productivity targets and assist with urgent order fulfillment as needed.
  • Pick and pack customer orders with accuracy and care.
  • Assist with order labeling, boxing, and prepping for shipment.
  • Help with inventory restocking and organization.
  • Take on other tasks as assigned to support the team and ensure smooth operations.

Lead Photographer/Operation Manager

Dane Petersen & Co.,Inc.
Garden City, NY
09.2002 - 03.2020
  • Built lasting relationships with clients through professionalism and effective communication strategies.
  • Documented memorable events with a keen eye for detail in composition and lighting.
  • Trained junior photographers to elevate their skill sets within a supportive team atmosphere.
  • Facilitated on-location shoots by managing permits when required.
  • Refined images digitally to enhance overall appearance.
  • Handled schedule and managed timely and effective allocation of resources and calendar.

Education

Associate of Applied Science - Architectural Design & Computer Aided Drafting

Island Drafting Technical Instutes
Amityville, NY
10.2003

Associate of Arts - Liberal Arts And Sciences

Nassau Community College
Garden City, NY
09.2000

High School Diploma -

Valley Stream North High School
Franklin Square, NY
06.1996

Skills

  • Microsoft Word and Excel proficiency
  • Photoshop skills
  • Customer service excellence
  • Creative solutions
  • Organizational effectiveness
  • Collaborative teamwork
  • Positive attitude

Languages

Thai and English

Timeline

CUSTOMERS SERVICES AGENT

Southwest Airlines
03.2023 - Current

Lab Technician/Heat Press Operator

Alkit Pro Lab
10.2021 - 03.2023

Lead Photographer/Operation Manager

Dane Petersen & Co.,Inc.
09.2002 - 03.2020

Associate of Applied Science - Architectural Design & Computer Aided Drafting

Island Drafting Technical Instutes

Associate of Arts - Liberal Arts And Sciences

Nassau Community College

High School Diploma -

Valley Stream North High School

Similar Profiles

  • Siew Khin Nora LingSiew Khin Nora Ling

    Customers Services at Bunnings WarehouseCustomers Services at Bunnings Warehouse

  • Brandy RossBrandy Ross

    Insurance Agent/Customers Service Representative at Brandy RossInsurance Agent/Customers Service Representative at Brandy Ross

  • Michael RitcheyMichael Ritchey

    <ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul> at Equinix Data Center

  • Raden DuranRaden Duran

    Collections Agent/Customer Services Representative II at AloricaCollections Agent/Customer Services Representative II at Alorica

CREATE PROFILE