Prasad Krishnan Palat
Cumming,GA
Summary
Detail oriented and meticulous IT leader with 20 years of experience in digital engineering, cloud adoption, and site reliability engineering. Proven track record of leading high performing teams, driving operational maturity, and delivering scalable & reliable applications. Skilled in digital transformation, DevOps strategies and infrastructure management.
Overview
21
21
years of professional experience
Work History
Associate Director - Engineering
Cognizant Technology Solutions
Atlanta, GA
01.2024 - Current
- Delivery Director (Customer Experience) responsible for managing Site reliability Engineering teams for all selling portfolios - Digital, Marketing (MarTech), Stores domain and contact center IT systems.
- Established and managed a high-performing team of over 100 engineers, implementing processes that increased productivity and cross team collaboration.
- Resolved delivery bottlenecks as strategic escalation lead, while spearheading automation and self help initiatives to enhance operational efficiency.
- Led cross functional quality initiatives, streamlining release handover processes, establishing structured feedback loops, and actively engaging stakeholders to enhance delivery environments - resulting in a measurable reduction in post change incidents and improved release stability.
- Navigated and aligned stakeholder expectations across cross-functional leadership, fostering transparency, trust, and consensus
- Client : Macy's
Service Delivery Manager - Digital Engineering
Cognizant Technology Solutions
Memphis, TN
07.2018 - 12.2023
- Managed program-level P&L and annual budgeting and revenue exceeding $8M, optimizing resource allocation and ensuring financial discipline across delivery portfolios.
- Service Delivery Manager responsible for setting up and leading the Digital Managed services team for B2C and B2B eCommerce websites (ATG, Spring Boot, React, GCP, PCF )
- Drove operational maturity by implementing integrated frameworks across people, processes, and technology, elevating performance benchmarks and delivery consistency.
- Strategized and deployed smart alerting, self-healing systems, and intelligent dashboarding using tools like Dynatrace , Elastic, and Tealeaf, enhancing observability and reducing MTTR / MTTD.
- Client : AutoZone
Technical Manager / Lead Engineer - Digital Engineering
Cognizant Technology Solutions
Bengaluru, IN
10.2013 - 06.2018
- Served as Service Delivery Manager for offshore teams supporting high-end fashion retail eCommerce platform, ensuring uptime (99.95%) , rapid issue resolution, and seamless customer experiences.
- Led transformation of engineering operations from legacy on-premise infrastructure to a cloud-native application stack, improving scalability and delivery agility.
- Conducted triage and problem management processes, including RCA protocols and stakeholder engagement - accelerating incident resolution and reducing service disruptions.
- Acted as Lead Engineer in digital modernization initiatives, developing backend services to support transition from ATG monolith to MACH-based architecture (Microservices, API-first, Cloud-native, Headless).
- Pioneered a shift from traditional tech teams to POD-based development models, increasing velocity, cross-functional collaboration, and delivery ownership.
- Client : NeimanMarcus
Software Engineer - Digital Engineering
Cognizant Technology Solutions
Bengaluru, IN I Dallas, TX
10.2004 - 09.2013
- Developed enterprise-grade applications using Java/J2EE, delivering scalable backend systems and robust customer-facing modules across high-traffic platforms.
- Utilized PL/SQL and shell scripting for backend integration, data manipulation, and process automation in complex retail environments.
- Implemented automated smoke testing within Jenkins CI/CD pipelines, accelerating release validation and improving deployment confidence across production environments.
- Designed and delivered digital features such as video on demand, Mail-DVD fulfillment, store locator services, and signature capture-enhancing UX and operational efficiency.
- Built and optimized batch processing frameworks, integrating Control-M scheduling for time-sensitive data workflows and service reliability.
- Client : Blockbuster, Epsilon
Education
Executive Program in Global Business Management -
Indian Institute of Management (IIM)
2014
Bachelor of Science in Technology -
Calicut University
2004
Skills
- Digital Transformation
- Budget & Project Management
- SRE & IT Operations
- Cloud Strategy & Migration
- DevOps & CI/CD
- Infrastructure Management
- Performance Engineering
- Holiday (Peak) Readiness
- SEO & BOT Management
- CX - Omni Channel
Technology Transformation & Platform Leadership
- Led platform modernization programs driving cloud adoption and enabling headless commerce architectures to improve scalability and agility.
- Delivered service continuity strategies for enterprise retail platforms, ensuring 99.9% availability across critical on-prem applications.
- Established and scaled Site Reliability Engineering (SRE) functions for B2C/B2B eCommerce platforms, promoting reliability, automation, and incident reduction while supporting $50M+ in daily sales.
- Designed and deployed DevOps frameworks to accelerate speed to market, enhance release stability, and reduce deployment lead times across digital channels.
- Orchestrated peak season execution strategies, managing cross functional teams to ensure zero outage outcomes during peak traffic events.
- Developed bot detection and mitigation strategies, improving web vitals and SEO performance while reducing bad traffic across customer facing systems
Timeline
Associate Director - Engineering
Cognizant Technology Solutions
01.2024 - Current
Service Delivery Manager - Digital Engineering
Cognizant Technology Solutions
07.2018 - 12.2023
Technical Manager / Lead Engineer - Digital Engineering
Cognizant Technology Solutions
10.2013 - 06.2018
Software Engineer - Digital Engineering
Cognizant Technology Solutions
10.2004 - 09.2013
Executive Program in Global Business Management -
Indian Institute of Management (IIM)
Bachelor of Science in Technology -
Calicut University